Shift, Ctrl and other keys not working

C

CameronA

Junior Member
Hello

I have a Windows 8.1 VM and the shift, ctrl and other function keys won't work at all. I have to use the caps lock button to type in upper case. I have the latest version of parallels desktop and have tried reinstalling it. I have also tried turning on the optimise for games option in keyboard settings. This is really annoying. How can I fix this?
 
Hi this did not fix it. I also upgraded to Parallels Desktop 10 and it didn't fix it. My situation is this: I am running windows 8.1 in a vm on a mac mini in another room. I access this mac mini using a remote desktop connection using splash top streamer. This may be the cause of the problem because I tried installing splash top streamer into the windows VM itself so I could control that without going through OS X and the keyboard issue is fixed. Obviously this is an incompatibility issue between Splashtop and Parallels.
 
Go to Kb/parallels.com/en/116994 for instructions on how to configure the keyboard. It needs to be set to optimize for gaming. It worked for me, and is the only change I needed to make. However, I am not running windows 8.1
 
Last edited:
puckstopper53 said:
Go to Kb/parallels.com/en/116994 for instructions on how to configure the keyboard. It needs to be set to optimize for gaming. It worked for me, and is the only change I needed to make. However, I am not running windows 8.1
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Hi there,

Thanks for sharing it & glad that your issue is fixed. Feel free to reach us, if you need any further help with Parallels. We're happy to help you.
 
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