should have tried running everything before my 30 days for tech support was up..

M

marybethfrey

Bit poster
MacBook Pro, 10.6.6, with bootcamp still running XP SP3 (I love my fat32 read/write capability).
Two of my most important windows programs are not working in Parallels (6.0.1194): Symantec anti-virus ("auto protect failed to load") and another specialty communication device software which gives me a license error. Both still work in Bootcamp. I reinstalled the communication device software from within Parallels and still no go.
Any ideas? Would really appreciate help.
thanks
 
I wonder if that is the same problem I have with Outlook. I accidentally set up a 2nd virtual machine the 1st time I tried to run the program. Microsoft store told me the other day that its licensed for 2 devices. But with switching back & forth at 1st when I didn't know what i was doing it exceeded the 2 licenses, but they gave me a # to call. But the issue with licensing with Microsoft anyway is that it sees Bootcamp & the virtual machines as though it is a hardware change. So depending on what the license is on the # of places it can be installed that might be the issue. Maybe you could contact the website for the software & 1st check about # of licenses. & you may have to contact them to tell them its all on the same computer. So right now I have Outlook ok in My Bootcamp vm, but when I try to run it in Bootcamp, it sees a hardware change & wants me to re-activate. I'm not because it would likely then mess up the vm.

So check the # of licenses you are allowed & maybe if you have exceeded it, you could explain it. But they tend to see them as 2 separate physical machines that it is installed on. I didn't even realize there was only 30 days of tech support. But I'm not even sure if I'm registered. It wants me to enter my product key, but yet in About Parallels it shows that it is an active copy licensed to me. On top of that, I just found out that it isn't updating even though you go on the pull down menu to get updates it comes back & tells me I have the latest version. I was a little suspicious since I got this last April. Then on the forums I saw announcement of new build # being released & its way higher than mine. Read me says if bought as boxed copy, to insert the cd in the drive & then tell it to update. Seems a cumbersome way to do it--especially since some of us don't always put our cds in a particualr spot where we know where to find them. It was doing ok, but now my mac is crashing, especially Safari. & one of the updates fixes an incompatibility for the new macs in2010 like mine. Hope this helps to at least point you in the right direction.
 
thanks for answering.
Yeah, I had to go through reactivating my windows, Dragon and a couple of other things because it seems to handle bootcamp through a migration thing, even though the XP and applications all already lives happily together on my (partitioned, of course) hard drive. (When I switched from my old to my newer MBPro I did the migration assistant and some applications -those carefully licensed things- needed to be reactivated so I'm kind of assuming it's the same thing.) I've just been going through the process as I need to use a program it effects (I don't use every program every month) But the communication device software, no go. (the very nice manufacturer added a user to my license and I reinstalled in Parallels.It shows up as a new installation when I tried it in bootcamp but it STILL won't start in Parallels. (need I add that it was one of a very few programs that I wanted to be able to use without rebooting from Mac?) Grrr..
My virus protection seems to be that the "non plug and play" drivers for my Symantec are stopping for some reason when the machine boots windows through Parallels (but not Bootcamp). I'm going to try it again, but starting them in System control panel seemed to work yesterday. I can only hope because I use Outlook for my mail from work and REALLY don't like to be without virus protection in windows. The only thing the web site seems to say about virus protection is about using the program they promote, which I didn't activate.
Thanks for the info about updates. Any idea how one figures out which build they are up to before excavating the installation disk?
Good luck with your problems
mbf
 
build located in Parallels desktop for Mac/ general questions stickies

Hope I have the right info on this. I started to reply on my smart phone to the notice of your reply then my brain woke up & told me I need to go to here to reply (I was up about all night working on this last night) I'm in bootcamp in IE & not sure how to open a 2nd tab so I keep the 1st 1 open.

The listing of the latest builds with apparently links on where to get them are in stickies at the top of Parallels desktop for Mac general questions. There are stickies with info for Parallels 4, 5, & 6.

Parallels seems to work differently than any other program or OS that I'm used to as far as updating. In mine anyway, the check for updates take a look & tells me I have the latest one, which I don't. I don't know why this is. It looks like I may not have completed the final step of the registration process since I find old emails from back then telling me to complete my email verification. when I click on that link it asks for the code which I guess would be the serial # which I guess would be on the CD which is somewhere, but I haven't located it yet.

At any rate, I'm used to most software that shows an update query to actually check for the latest updates & then either automatially or by prompt will offer to install them. & its just an incremental type update--not an installation of the whole product.

It appears that rather than updates, Parallels modifies the whole version of the software so it looks like I will be installing a newer build of Parallels which appears to be the complete program. It also looks like those are the same as the trial programs so I hope I don't run into problems with it thinking its a trial version.

I'm trying to clarify some of that in a thread I just started in that same forum just to clarify how this all works & that I am on the right track. it appears for me that this includes a very critical update that I should have known about from the beginning with something about an incompatibility between parallels & the processor in the 2010 MacBookPros which I have. I'm guessing, from the problems I'm having & what I have been told as well as what it says that build update will fix, that this could be the main cause of the crashes leading up to not even being able to boot on the mac side & even after fixing that with applecare things are still not stable & Safari hangs & crashes frequently. So far that has taken several days of my time to deal with these issues & probably several more hours today & I hope that will fix stuff.

Hope this helps, & I hope someone will reply to my new thread asking for clarifications on a lot of this. It might help us both & many others as well
 
Very kind of you to take the time to answer, especially since, while not exactly happy, I feel almost fortunate compared to what you are experiencing.
Good luck
 
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