Slow Windows startup with Parallels 14

Discussion in 'Mac OS X Guest OS Discussion' started by EdA4, Oct 6, 2018.

  1. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,143
    Hi @ArtistW, did you try Windows clean boot?
     
  2. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,143
    Hi @BeeMb, we appreciate the time and effort that you have invested in to try fixing the issue. We would request you to create a new User profile to check if that takes a normal disk usage.
     
  3. BeeMb

    BeeMb Bit Poster

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    9
    I presume you propose a new windows user profile, not a Mac profile ?
     
  4. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,143
    Hi @BeeMb, yes! You are absolutely correct! Please create it and let us know the if that works.
     
  5. ArtistW

    ArtistW Bit Poster

    Messages:
    19
    Hello PaulChris,
    I did the following after your instruction:
    1. Take a snapshot (Actions > Take a snapshot)
    2. Open Windows menu and search for Command Prompt. Once located, right click it > Run as Administrator.
    3. Execute the following commands one by one
    chkdsk C: /f /r
    sfc /scannow
    The first one will require Windows restart, so please restart it, wait for disk check to complete and perform the second command
    Please make a screenshot of the output an provide it in answering e-mail
    4. After the described actions are performed, please also execute the following commands in Command Prompt (Run as Administrator) one by one
    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth
    5. Please restart afterwards and check if the issue persists.
    AND THIS:
    1. Take a snapshot in working Windows (Actions > Take a snapshot)
    2. Perform a clean boot in Windows as described in Microsoft article https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows
    Make sure to keep Parallels services enabled It was performed as one of the first troubleshooting steps when you contacted Parallels Support, but since currently this is a restored VM, we need to perform it once again
    3. Take a technical report after Windows starts (immediately after that) or when you are on login screen in Windows (Help > Send technical data) and reply to us with approximate time of start and 9-digit ID of the report
    4. Check the following general article from Microsoft on speeding up Windows https://support.microsoft.com/en-us/help/15055/windows-7-optimize-windows-better-performance
    5. Clean older updates (and the C: drive itself) as described in https://www.laptopmag.com/articles/clean-winsxs-folder-to-save-space
    Once performing all the steps described above please check the startup time of Windows once again and collect a fresh report after Windows starts (or from Windows login screen).
    BUT NO ERRORS WERE REPORTED

    Once again the note:
    I copy the Windows.pvm file from my FusionDrive (start about 7 minutes !!! and all programs start slowly and are slow in the execution) but Windows will start on an external SSD in about 20 seconds.
    There seems to be no problem with the Windows installation but a problem with the compatibility with the FusionDrive or the internal hard disk.
     
  6. BeeMb

    BeeMb Bit Poster

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    9
    My problem started the day I installed V14 on my MacBook Air. After many weeks looking for a solution and a totally unresponsive virtual machine, i bought a new MacBook Pro. Now it runs perfectly. Conclusion : keep away from V14 if you are using older hardware.
     
  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    2,521
    Е
    Thanks for your help and also you and other customers can recheck the system requirements for Parallels Desktop 14 here https://kb.parallels.com/124223
     
  8. ArtistW

    ArtistW Bit Poster

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    19
    But I have these issues with a relatively new 2015 iMac, 3.1Ghz, Intel Core i5...
     
  9. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    2,521
    I've check this case, now Parallels Engineering team are working on the resolution. We will be very appreciate your time and cooperation once they requests some additional info. Thanks in advance.
     
  10. ArtistW

    ArtistW Bit Poster

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    19
    Hello, unfortunately no improvement with version 14.1.1.
     
  11. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    2,521
    @ArtistW please check the same issue with new update 14.1.2 and provide us with the results.
     
  12. ArtistW

    ArtistW Bit Poster

    Messages:
    19
    Hello Maria,
    no improvement with Update 14.1.2
    ReportID 298725651: slow start 5.40 minutes from Fusion Drive and all programs Windows and Mac slow, Windows updates partly over 10 minutes
    ReportID 298765976: fast start 22 seconds same system of external SSD, everything perfect, Windows updates 20 seconds
     
  13. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    2,521
    Thanks a lot for your cooperation! I've provided Parallels Engineering team with this info. Once We get any updates we will let you know. Thank you once again.
     

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