Hello, For us to further investigate the technical issue that you are facing , kindly provide us with the following information: 1. Detailed explanation, with all steps by steps followed, to reproduce the issue. 2. Screenshot of error message you are receiving (if any). 3. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post. Thanks
