Sound not working

Discussion in 'General Questions' started by OLUWASHIKEMI, Dec 6, 2018 at 10:55 PM.

  1. OLUWASHIKEMI

    OLUWASHIKEMI Bit Poster

    Messages:
    5
    Ever since I updated to the new Mac and windows 10 My sound volume speakers has been very low. Please I need a solution asap
     
  2. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,140
    Hi @OLUWASHIKEMI, make sure audio is properly configured in your virtual machine Configuration and keep us posted the results.
     
  3. OLUWASHIKEMI

    OLUWASHIKEMI Bit Poster

    Messages:
    5
    Thanks Paul but it is still the same thing no improvement
     
  4. OLUWASHIKEMI

    OLUWASHIKEMI Bit Poster

    Messages:
    5
    Still having the same problem. What must I do
     
  5. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    579
    Are you experiencing the sound issue only in the Windows virtual machine or in the host macOS also? If it is only in the Windows virtual machine, please start the virtual machine, select Actions (from the Mac menu bar) -> Reinstall Parallels Tools and make sure that the tools are installed successfully. Then restart the virtual machine and check if it works.
     
  6. OLUWASHIKEMI

    OLUWASHIKEMI Bit Poster

    Messages:
    5
    I am experiencing it in both the Windows and the Host MacOs as well.
     

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