Sounds is not responding

[NGF]

I have some problem with my parallels after I allow Window 10 to do some upgrade. (seriously I regret it a lot) It shows that my audio services in Window 10 using Parallels is not responding. I don't have this kind of problem before this.



Then I tried to find what is the problem and I noticed that in my Parallel's Sounds configuration setting, it doesn't shows a tick box said "Connection"
Mine is now showing this

and it should have this tick box said "Connected"

Can anyone please help me with this issue? Do I really need to reinstall everything? I am using MacBook Pro and Parallels Desktop 11. Thanks in advance.

 

[Guna@Parallels]

Hi @NGF
Please reinstall Parallels Tools & let us know how it goes.

 

[NGF]

Hi @NGF
Please reinstall Parallels Tools & let us know how it goes.

so if i buy parallels 11 version i can get free upgrade to parallels 12?

 

[NGF]

Hi @NGF
Please reinstall Parallels Tools & let us know how it goes.

it seems like i will need to buy the parallels 12 version. I only bought this parallels 11 in April 2016 and within 6 month i will need to buy another one?
I am not going to upgrade and pay for it just to test whether if its work or not.
How to open back my normal parallels 11? I am stuck with this thing

 

[Dinesh@Parallels]

it seems like i will need to buy the parallels 12 version. I only bought this parallels 11 in April 2016 and within 6 month i will need to buy another one?
I am not going to upgrade and pay for it just to test whether if its work or not.
How to open back my normal parallels 11? I am stuck with this thing
View attachment 11776

Please check this KB for Parallels Desktop 11 installation instructions.

 

[NGF]

Hi @NGF
Please reinstall Parallels Tools & let us know how it goes.

i finally figure out what you mean by reinstall Parallels tools. The link you gave is quite confusing as it asked me to upgrade to Parallels 12. I accidentally found a button of Reinstall Parallels Tools and it works. Thanks a lot.

 

[NGF]

Please check this KB for Parallels Desktop 11 installation instructions.

Thanks for your help. I can use back my parallels 11 and nothing change.

 

[Maria@Parallels]

Thanks for your help. I can use back my parallels 11 and nothing change.

You still have a sounds issue? Right?