Sounds is not responding

Discussion in 'General Questions' started by NGF, Oct 16, 2016.

  1. NGF

    NGF Bit poster

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    I have some problem with my parallels after I allow Window 10 to do some upgrade. (seriously I regret it a lot) It shows that my audio services in Window 10 using Parallels is not responding. I don't have this kind of problem before this.

    Screen Shot 2016-10-16 at 16.12.32.png

    Then I tried to find what is the problem and I noticed that in my Parallel's Sounds configuration setting, it doesn't shows a tick box said "Connection"
    Mine is now showing this
    Screen Shot 2016-10-16 at 16.16.38.png
    and it should have this tick box said "Connected"
    Screen Shot 2016-10-16 at 16.18.33.png
    Can anyone please help me with this issue? Do I really need to reinstall everything? I am using MacBook Pro and Parallels Desktop 11. Thanks in advance.
     
  2. Guna@Parallels

    Guna@Parallels Parallels Support

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  3. NGF

    NGF Bit poster

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    so if i buy parallels 11 version i can get free upgrade to parallels 12?
     
  4. NGF

    NGF Bit poster

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    it seems like i will need to buy the parallels 12 version. I only bought this parallels 11 in April 2016 and within 6 month i will need to buy another one?
    I am not going to upgrade and pay for it just to test whether if its work or not.
    How to open back my normal parallels 11? I am stuck with this thing
    Screen Shot 2016-10-18 at 00.31.01.png
     
    Last edited: Oct 17, 2016
  5. Dinesh@Parallels

    Dinesh@Parallels Guest

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    Please check this KB for Parallels Desktop 11 installation instructions.
     
  6. NGF

    NGF Bit poster

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    i finally figure out what you mean by reinstall Parallels tools. The link you gave is quite confusing as it asked me to upgrade to Parallels 12. I accidentally found a button of Reinstall Parallels Tools and it works. Thanks a lot.
     
  7. NGF

    NGF Bit poster

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    Thanks for your help. I can use back my parallels 11 and nothing change.
     
  8. You still have a sounds issue? Right?
     

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