"starting" but not starting

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by john90, Nov 19, 2022.

  1. john90

    john90 Bit poster

    Messages:
    2
    Windows 11 on an M1 Mac mini is failing to start, after upgrading to Version 18.1.0 (53311)

    1-19 21:30:39.420 F /disp:3130:1cbf9/ Task '20Task_VmDataStatistic' with uuid = {79a15901-b407-4f44-b4fe-5f71dd48d8de} was started. Flags = 0x800 . SessionId = {a8a210bf-3a0c-4860-981d-18e410ec799c}
    11-19 21:30:39.451 F /prldirs:6287:1cbfb/ ParallelsDirs::Init( ) was called. Current app mode = 1 ( DESKTOP ) build version: 18.1.0 (53311) Wed, 26 Oct 2022 20:08:47
    11-19 21:30:39.451 F /prldirs:6287:1cbfb/ ParallelsDirs::Init( ) was called. Current app mode = 1 ( DESKTOP ) build version: 18.1.0 (53311) Wed, 26 Oct 2022 20:08:47
    11-19 21:30:39.455 F /AbstractFile:6287:1cbfb/ open64() error: 2, flags = 0x0, disp = 0x1000000
    11-19 21:30:39.456 F /AbstractFile:6287:1cbfb/ open64() error: 2, flags = 0x0, disp = 0x1000000
    11-19 21:30:39.468 F /disp:3130:1cbf9/ Task '20Task_VmDataStatistic' with uuid = {79a15901-b407-4f44-b4fe-5f71dd48d8de} was finished with result PRL_ERR_SUCCESS (0) )
    11-19 21:30:42.419 F /disp:3130:10346/ Processing command 'DspCmdVmGetStatistics' 2079 (PJOC_VM_GET_STATISTICS) from client [{a8a210bf-3a0c-4860-981d-18e410ec799c}]
    11-19 21:30:42.420 F /disp:3130:10346/ Task '20Task_VmDataStatistic' with uuid = {5b6dfac8-02b8-4f69-a8e3-f5f15f6625e4} was added to pending start list
    11-19 21:30:42.420 F /disp:3130:1cc13/ Task '20Task_VmDataStatistic' with uuid = {5b6dfac8-02b8-4f69-a8e3-f5f15f6625e4} was started. Flags = 0x800 . SessionId = {a8a210bf-3a0c-4860-981d-18e410ec799c}
    11-19 21:30:42.452 F /prldirs:6288:1cc15/ ParallelsDirs::Init( ) was called. Current app mode = 1 ( DESKTOP ) build version: 18.1.0 (53311) Wed, 26 Oct 2022 20:08:47
    11-19 21:30:42.452 F /prldirs:6288:1cc15/ ParallelsDirs::Init( ) was called. Current app mode = 1 ( DESKTOP ) build version: 18.1.0 (53311) Wed, 26 Oct 2022 20:08:47
    11-19 21:30:42.456 F /AbstractFile:6288:1cc15/ open64() error: 2, flags = 0x0, disp = 0x1000000
    11-19 21:30:42.457 F /AbstractFile:6288:1cc15/ open64() error: 2, flags = 0x0, disp = 0x1000000
    11-19 21:30:42.470 F /disp:3130:1cc13/ Task '20Task_VmDataStatistic' with uuid = {5b6dfac8-02b8-4f69-a8e3-f5f15f6625e4} was finished with result PRL_ERR_SUCCESS (0) ) ​
    - sat there for hours essentially looping

    what do I do to correct this and use Windows
    - it's terribly frustrating as this is a one app installation, and I'm going to have to travel on a Sunday to use a windows machine instead Ito accomplish what I need instead of editing the files on my Mac...
     
    john90, Nov 19, 2022
    #1
  2. NikolaiS@Parallels

    NikolaiS@Parallels Staff Member

    Messages:
    35
    @john90, thank you for the provided data.

    As we can see, the issue was caused by some glitch in Parallels Tools that prevented it from updating correctly, and our Support Team has already assisted you by manually reinstalling Parallels Tools during a remote session.

    They have also collected some technical data, and we have sent it to our Development Team for a review to understand why an automatic Parallels Tools update could have failed.

    In case it may come in handy, the steps to manually reinstall Parallels Tools are outlined in the following article: https://kb.parallels.com/en/112609
     
    NikolaiS@Parallels, Nov 25, 2022
    #2
  3. john90

    john90 Bit poster

    Messages:
    2
    Thanks will keep that, had tried scenario 1 unsuccessfully ( with d/l'd tools rather than CD)

    the support team got me to delete & reinstall parallels.
    (Slightly different process to VMware & crossover)
    Now working well
     
    john90, Nov 25, 2022
    #3

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