Steam game won't launch

Discussion in 'General Questions' started by NanaO, Apr 19, 2019.

  1. NanaO

    NanaO Bit Poster

    Messages:
    2
    I recently downloaded Parallels 13 to play a game on Steam that only supports Windows. The game is Hakuoki Kyoto Winds and I was able to install it but when I click play... the game runs and a black screen pops up for a few seconds and closes and nothing happens. It's like the game crashed. Does anyone know how to fix this? Thanks.
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,915
    Hi, did you get any error/warning message before crash?
     
  3. NanaO

    NanaO Bit Poster

    Messages:
    2
    No, there was no error message at all.
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,915
    Could you please provide us with the problem report? Please generate it right after the issue reoccurs and reply us back with the report ID.
     

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