I followed the solution offered in the KB article to change the VM Hypervisor setting to Apple. Now when I start my VM, Parallels tried to reinstall Tools and consistently freezes at 3%. I've removed Parallels and reinstalled several times and continue to have this issue. Thanks for any guidance.
Thanks a lot for your fast response. Could you collect the tech report once the issue reproduced and post the report's ID here.
After the update, things are better. I now have a problem in that apparently Dropbox moves the Mac Desktop file so I can not share folders/files. I can't move the Desktop folder back to its original location as that will disrupt Dropbox backup. I didn't have this problem before uodating., Strange.
Thank you for your reply. Could you check this article please? and let us know if it's not that case.
That article doesn't match the current version of the software, specifically the new Smart Sync capability.
Will sharing from VM configuration work for you? You can share specific folder from VM config and check the issue.
I have shared the Dropbox folder via VM config. It's a workaround but the Desktop accessibility error message pops up on initial launch and when use File Explorer to get to the Dropbox folder. It's an annoyance but at least I can access the files.
Thank you for the provided report. We've already involved Parallels Engineering team in this case. Once we get any updates we will contact you here. Thank you for cooperation with us.
Hello guys, we would like to inform you that Parallels Desktop update 16.1.0 has been release recently. Please update your Parallels Desktop version to the latest build and check the issue. Please share any results with us.
