Subscription licence key does not allow upgrade to v12

[Parallels User]

>>> Message has been deleted by the user <<<

 

[Pradeep@Parallels]

I have my account set up for auto renewal and my credit card was charged on my renewal date recently and an email sent inviting me to upgrade to v12 (I was on v11).
I have now been charged for the upgrade but cannot use it and according to the hints available via the links on the email sent after subscription renewal and payment I may have to purchase the full product.
Please advise how I am to proceed, i.e. how can I pay the difference or simply get a licence key I can use?
Note: I did not prompt this situation your auto renewal process is responsible i.e. I did not order the wrong product

Hello TonyJ1, please check your private message and reply back to us and we will be happy to help!

 

[Ajith1]

I have my account set up for auto renewal and my credit card was charged on my renewal date recently and an email sent inviting me to upgrade to v12 (I was on v11).
I have now been charged for the upgrade but cannot use it and according to the hints available via the links on the email sent after subscription renewal and payment I may have to purchase the full product.
Please advise how I am to proceed, i.e. how can I pay the difference or simply get a licence key I can use?
Note: I did not prompt this situation your auto renewal process is responsible i.e. I did not order the wrong product

Try installing Parallels Desktop 11, activate it then download and install Parallels Desktop 12. You will not be prompted for activating Parallels Desktop 12.