subscription renew, but parallels is not active

A

ANTONIOR12

Hi, I received on march 21 the invoice about the subscription renew for parallels PRO.
Now, if I try to enter in my account I can't find my subscription.
I tried entering through google account, and parallels account, but I can find only old serial number and a subscription that is expired.
How can I restore my subscription?
If its' not possible, eventually can I obtain a refund?

Best wishes

Antonio
 
ANTONIOR12 said:
Hi, I received on march 21 the invoice about the subscription renew for parallels PRO.
Now, if I try to enter in my account I can't find my subscription.
I tried entering through google account, and parallels account, but I can find only old serial number and a subscription that is expired.
How can I restore my subscription?
If its' not possible, eventually can I obtain a refund?

Best wishes

Antonio
Click to expand...

Hi Antonio,

We have investigated this and found out that you recently received a refund on the 21st of March.
Hence why your key is not visible on your dashboard as the key has been deleted.
 
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