Ive been unable to cancel my subscription for a while now.
I had canceled its auto renewal like a year ago and it still ended up keeping the subscription going. and on the 6th, I was charged AGAIN. I went to cancel it, but it required my activation/license key which is blacklisted. It claims to be cancelled currently, and since im not 100% sure which account holds the product anyway I tried both. on one account it says it was canceled, but on this one when I go to view my subscription or product info it requires an activation key.
Really, I am just requesting a refund for the most recent charge, and a full cancellation.
I had canceled its auto renewal like a year ago and it still ended up keeping the subscription going. and on the 6th, I was charged AGAIN. I went to cancel it, but it required my activation/license key which is blacklisted. It claims to be cancelled currently, and since im not 100% sure which account holds the product anyway I tried both. on one account it says it was canceled, but on this one when I go to view my subscription or product info it requires an activation key.
Really, I am just requesting a refund for the most recent charge, and a full cancellation.