Suddenly windows responds incorrectly to keyboard

Discussion in 'Windows Virtual Machine' started by SandyG1, Dec 26, 2017.

  1. SandyG1

    SandyG1 Member

    Messages:
    74
    Using Windows 10 and Parallels 13
    I can be working in Windows using Visual Studio and Chrome and suddenly the keys pressed are not responded to correctly and things like Word and PowerPoint open up in safe mode. The only resolution I have found is to reboot windows. It is most frustrating when this happens.
    I have searched the forum and have not found any posts that are similar
     
  2. RogerH6

    RogerH6 Hunter

    Messages:
    219
    I think you need to identify if this is Windows or Parallels.
    Get a Windows program that tells you the scancodes being received. 'CheckScanCode' for example. Note down the scancodes when it is OK. Then when it goes wrong, try again. If the scancodes are still the same, then your problem is in Windows not Parallels. Some add-ons can cause this in Windows.
     
  3. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,356
    Hi @SandyG1 , please try to repair Windows virtual machine and check if that works.
     

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