Support fails

J

JohnG13

Bit poster
Had been running Mac Desktop for some time. Upgraded to Mac Desktop Pro on 27 Oct. Had a problem (not the installation). Parallels support area keeps telling me my support code is invalid. Given that there seems to be no other way to contact those folks I bring my complaint here. Not a fan of chat or email support (neither of which works anyway) and want the phone support to which I'm entitled. What's the deal with my "bad" support code?

Thanks.
 
Hey @JohnG13 unfortunately I cannot find your support code, but I'm here to help you.
Please provide us with the detailed info about your issue/question.
Also could you please provide us with your support code (via the private message), we will check it and let you know what's wrong with it
 
Bottom line on the problem, I can no longer connect to the 'net - one day it worked fine, the next it said no connection. The iMac running Parallels connects just fine. Would prefer phone support but your system refuses to let me in. Also this is my first time on this forum and I can find no way to send you a private message with the failing support code as you requested.
 
JohnG13 said:
Bottom line on the problem, I can no longer connect to the 'net - one day it worked fine, the next it said no connection. The iMac running Parallels connects just fine. Would prefer phone support but your system refuses to let me in. Also this is my first time on this forum and I can find no way to send you a private message with the failing support code as you requested.
Click to expand...
I just sent you a private message, you can just reply on it.
 
Maria,

Going in to the support page today to get the screen shot you wanted showed a new (different from the failing one that I had sent you) support code in my account. That resulted in finally being able to create a ticket and getting the original network problem fixed via a support call. So, the system finally caught up with my Desktop upgrade from last week or you changed the code. Either way it now is working.

Thank you for your help and patience! Most appreciated.
 
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