Support... USELESS?

M

Mensan1960

Bit poster
Anyone else beat your head against the wall after chatting with support.??

Was getting nowhere.. ended the chat.. then filed a "ticket". Guess who responded to the ticket. Same tech. Same USELESS information he was script reading on the chat.

How do you ACTUALLY get a hold of someone that knows ANYTHING technical about the product.??
 
Hello,
Apologies for the inconvenience caused.
Please note that there is a case opened for this issue with reference 41***68.
We have requested for some details for us to further investigate the issue that you are facing via your email d**e@dc****al.com
Thank you.
 
There is nothing to show you "per your response"
As I told the other tech TWICE, I open the DMG file, run the installer, then, THATS IT. NOTHING HAPPENS.... There is NOTHING to show.
 
Hello,
Kindly confirm if you have an antivirus installed on your device, if yes, kindly disable it temporarily and try again.
Also, our support team has sent you a request to schedule a remote session, depending on your availability to solve the issue.
Let us know if the issue persists.
Thank you.
 
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