Tablet issues with Desktop Pro 15 and Mojave

Discussion in 'Installation and Configuration of Parallels Desktop' started by RichardC5, Sep 30, 2019.

  1. RichardC5

    RichardC5 Bit poster

    Messages:
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    I have installed Desktop 15 on my mac running Mojave. I have a Intuos tablet that had been working fine in Desktop 13, but is vanishing in Desktop 15 every time I click on anything. The only way to make it appear again is to click in the mac area and then go back to the parallels window. It's good for only one click. I need to make this work - do I need to rol back the Desktop version to 13 or is there a fix? Thanks.
     
  2. RichardC5

    RichardC5 Bit poster

    Messages:
    2
    Reinstalled v14 and now the cursor/tablet works again. Lesson learned: avoid newest version of this product.
     
  3. We will be glad to help to resolve the issue and find the root cause.
    Could you please provide us with the step-by-step instructions in order to reproduce the issue on our side.
    Also the tech report will be helpful, is it possible to revert back to the 15 version, reproduce issue and collect the tech report right after that, and post the report's ID here.
     

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