Talk to a human on the phone

I can't copy/paste from macOS to my Windows 10 VM.
I tried to create a ticket for support.
At one time it was possible to talk to Parallels support over the phone.
Now, it seems that is gone.
It seems I can only resolve the issue I am having through some weird social media account.

Well,

I don't have Facebook Messenger.
I don't have Twitter.
I have no idea what a "Telelgram Bot" is (but that doesn't matter because when I click on that I get a browser error)
I'm already on this forum posting - but haven't gotten the help I need.

 

Do you think this is the place where you can get the answer?The right place?

 

Hi, you can check this KB article for more info about Support eligibility and let us know if you have any additional questions.
Also you can post any questions here, we will be glad to help you.