Terminal Server agent stops responding

Discussion in 'Parallels Remote Application Server' started by carlPjohnson, Nov 28, 2006.

  1. carlPjohnson

    carlPjohnson Guest

    I am using Windows 2003 SP1 with 2x AS 4.1 and the Terminal Server Agent stops responding (services shows started) time to time and a simple restart fixes it. Any others having this problem?
     
  2. nixu

    nixu Guest

    Hi there,

    Can you give more information regarding this issue...

    OS, System setup etc...

    If you restart the 2X Controller instead of the 2x Terminal server Agent does it solve the issue??

    Is the 2X Terminal Server Agent using a lot of CPU power ?

    Can you "Check Agent" from the Console?

    Regards

    Nixu
     
  3. carlPjohnson

    carlPjohnson Guest

    .. more info

    Windows 2003 Standard SP1
    Dual 3G Xeon
    4gb Ram
    20 Concurrent RDP Users
    5-10 concurent 2X Users
    2X TS Agent CPU usage is minimal, except for when starting.

    When checking the agent via the Console, it always reports all the correct information. But in the Information->Status display it will show Not Verified until I stop/start the Terminal Server Agent. I will need to wait until this happens again to try stopping/starting the Controller instead.
     
  4. carlPjohnson

    carlPjohnson Guest

    .. occured again

    The issue occured again this morning so I tried stopping/starting the publisher, no luck. Tried the same with the gateway, no luck. Stop/Started the agent and all was well. Please consult, I will open a ticket if need be.
     
  5. nixu

    nixu Guest

    Hi there,

    The issue seams to be found, will upload a new build later on today or tomorrow.

    Will update you when there is the new version.

    Thank for your help.

    Nixu.
     
  6. nixu

    nixu Guest

    A New beta version (161) has been uploaded.

    Can you update your software with this version.

    Nixu
     
  7. nerdpatrol

    nerdpatrol Guest

    Will the agent and loadbalancer/publisher both need to be updated? I hate to load a beta on production servers


    BTW: We started experiencing this yesterday after it worked for a while.
     
  8. nixu

    nixu Guest

    We always recommend that you update all the components.

    Nixu
     

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