The license key is not registered.

Discussion in 'Installation and Configuration' started by CoryW1, Aug 15, 2019.

  1. CoryW1

    CoryW1 Bit Poster

    Good afternoon,

    I am working with a new Parallels 14 activation license, but am unable to activate the software (v14 or v15). It's for the business edition, purchased through a reseller for educational institutions (we are a college/hospital). The message that pops up after I've typed in the activation key is "This license key is not registered." I've confirmed that the key in the email and the key I typed in are exactly the same.

    What's my next step?

    Thank you,
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    @CoryW1 , please reply us back via the private message with your license key and email address.
    CoryW1 likes this.

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