The license key is not registered.

CoryW1

Bit poster
Good afternoon,

I am working with a new Parallels 14 activation license, but am unable to activate the software (v14 or v15). It's for the business edition, purchased through a reseller for educational institutions (we are a college/hospital). The message that pops up after I've typed in the activation key is "This license key is not registered." I've confirmed that the key in the email and the key I typed in are exactly the same.

What's my next step?

Thank you,
Cory
 
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