"The network connection has been lost"...

Discussion in 'Other Guest OS Types Discussion' started by rayh2, Jul 20, 2017.

  1. rayh2

    rayh2 Bit Poster

    Messages:
    2
    Hi, I m getting above error msg when trying to download other guest OSes such as Chromium OS or Debian Linux

    I had upgraded my PD Pro version to 12.2.1 (41615) but still getting above errors

    Kindly assist.

    Thanks in advance
     
  2. Shathish@Parallels

    Shathish@Parallels Kilo Poster

    Messages:
    344
    Hello rayh2, we would request you to provide us some screenshots with the error message to help you further. Thanks, Shathish
     
  3. rayh2

    rayh2 Bit Poster

    Messages:
    2
    Pls find attached screenshot
    Kindly assist.
    Thanks
     

    Attached Files:

  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,791
    Are you getting this error only when you are downloading Ubuntu or other pre-configured virtual machines also?
     
  5. freddy1

    freddy1 Bit Poster

    Messages:
    1
    I have the same error when downloading the ubuntu virtual machine
     
  6. MattDuguid

    MattDuguid Bit Poster

    Messages:
    3
    I have this same issue but attempting to download any of the linux distros. All of the downloads get to the very end then produce the error "the network connection has been lost". There is a "resume" option but all that does it loop. The only option to to remove the VM's which are incomplete. Is there a workaround for this? My version is "Parallels Desktop 13 for Mac Pro Edition v13.1.0 (43108)"
     

    Attached Files:

  7. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,259
    Hi @MattDuguid, have you tried downloading using a different network?
     
  8. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,791
    Try the steps given in this article and check. If issue persists, let me know which Linux distro you would like to use.
     
  9. RiviW

    RiviW Bit Poster

    Messages:
    1
    I have exactly the same issue. I am able to ping the parallels server as suggested by Ajith in the earlier email.

    I am trying to download Ubuntu from the Parallels menu itself.
     

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