"The virtual machine cannot be started due to a critical error." after upgrading to 18.2

I've tried https://kb.parallels.com/en/9231, which doesn't work at all. How can I download an older version, say, 18.1? Is there a way to see the log? I don't know what I can do.

 

I've foun d the log file, the content is:
02-18 20:16:42.071 F /vm:41438:471673/ ***** VM process started
02-18 20:16:42.204 F /vm:41438:471673/ Vm args '/Applications/Parallels Desktop.app/Contents/MacOS//Parallels VM.app/Contents/MacOS/prl_vm_app' '--vm-name' 'Kali Linux' '--uuid' '{35b950d0-b1be-4e57-9487-6f21c63ccacc}' '--dir-uuid' '{7df2a508-ca1d-44a4-b2e2-b95886b16da1}' '--log-dir' '/Users/quebec/Parallels/Kali Linux.pvm'
02-18 20:16:42.204 F /prldirs:41438:471673/ ParallelsDirs::Init( ) was called. Current app mode = 1 (DESKTOP ) build version: 18.2.0 (53488) Fri, 10 Feb 2023 10:28:27
02-18 20:16:42.204 F /vm:41438:471673/ Parallels Virtual Machine Constructed
02-18 20:16:42.221 W /vm:41438:471673/ Validating peer PID
02-18 20:16:42.223 F /vm:41438:471673/ Failed to validate peer
02-18 20:16:42.223 F /vm:41438:471673/ Connection to dispatcher failed!
02-18 20:16:42.226 F /vm:41438:471673/ ***** VM process exiting with code -2

 

I have the same problem. Any solution?

 

Hello,
Thank you for your feedback.

To let us better understand the situation, please perform the following steps:

1. Reproduce the issue.
2. Collect an additional technical report(click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply

 

Same problem using the Mac Pro Edition, on the M1 Pro chip

 

What is the path to the log file? I'd like to see the same thing.

 

Thanks, you made my day

 

Did anyone get a resolution to this?
Just experiencing it on the latest version (18.3.1) when trying to start a MACOS 13.* vm for the first time - it was set up through Parallels directly.
The KB9231 does not help either.

 

I've sent the technical report as well if Support see this post. ID is 428027109

 

Hello,

Thank you for your feedback.

To try to resolve the issue, please perform the following steps:

1. Temporarily uninstall Sophos.

2. Restart your mac.

If the issue still persists, collect an additional technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide its 9-digit ID here.

 

Thank you, that resolved the startup issue.
Do you have any details of what Sophos is doing and whether it is possible to custom configure it for next time?