There was a problem updating Parallels Tools - install stops at 51%

Discussion in 'Windows Guest OS Discussion' started by PascalD3, Nov 23, 2017.

  1. PascalD3

    PascalD3 Bit Poster

    Messages:
    3
    Hi,
    I just updated to the latest build (13.2.0.43213) yesterday and I can't complete the installation of the Parallels tools... It always fails at 51%
    Windows 10 Guest OS.
    I have an urgent need to have this VM working.

    Is there a way to revert back to the previous 13.1 build or a way to work around this installation issue?

    Screen Shot 2017-11-23 at 10.47.32.png
    Thanks,

    Pascal
     
  2. RoderickY

    RoderickY Bit Poster

    Messages:
    7
    I have similar issue.

    After updating, install of parallels tools failed. Tried resetting everything, no joy.

    I try Actions > Reinstall Parallels Tools ...nothing happens; can't get the tool installer to work.
     
  3. RoderickY

    RoderickY Bit Poster

    Messages:
    7
    I have Windows 10, patched to the latest.

    I ended up going through the entirety of the following article:

    http://kb.parallels.com/ca/112609


    I worked through EVERYTHING in the article, finally completing the fully manual install at the very end.

    For the final step, I manually start the install wizard. The wizard fails, as follows:

    Parallels Tools Installer Information
    Error 1336. There was an error creating a temporary file that is needed to complete this installation.
    Folder: C:\Users\Public\Desktop\. System error code: 2


    Using Windows Explorer, I inspected that directory. The correct path apparently needs to be:

    C:\Users\Public\Public Desktop\
     
  4. RoderickY

    RoderickY Bit Poster

    Messages:
    7
    Okay, I had same issue as the OP, and I have determined that it was necessary to disable Windows Defender Antivirus.

    I had been following these instructions:
    http://kb.parallels.com/ca/111730

    ...and I had progressed to needing the following article about how to reinstall Parallel Tools:
    http://kb.parallels.com/ca/4841


    After uninstalling existing Parallels tools (dated from a month ago), I turned off Windows Defender using these instructions:

    https://support.microsoft.com/en-ca/help/4027187/windows-turn-off-windows-defender-antivirus


    I found that Actions > Reinstall Parallels Tools did not launch.

    So I manually launched the DVD Drive (D:): Parallels Tools, where the installation proceeded through 100%.

    I then re-enabled Windows Defender, then relaunched Windows.

    My system appears to be fine now.
     
  5. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,360
    Hi @RoderickY , we are glad that your issue is resolved now. Please reach us anytime for further assistance.
     
  6. PascalD3

    PascalD3 Bit Poster

    Messages:
    3
    For me even with Windows Defender turned off it still fails at 51%...
    I am not sure what to try next!
     
  7. Shathish@Parallels

    Shathish@Parallels Kilo Poster

    Messages:
    344
  8. PascalD3

    PascalD3 Bit Poster

    Messages:
    3
    I tried everything on that page and still no success
    I tried to start the installation manually and the message is Failed to install driverprl_tg
     
  9. MarcelK3

    MarcelK3 Bit Poster

    Messages:
    10
    Have exactly the same problem now, after my recent upgrade to 13.3.2. Support was at it for 3hrs, couldn't solve it.
     
  10. AlexA2

    AlexA2 Bit Poster

    Messages:
    34
    It seems disabling Windows Defender 'real time scanning', while manually launching 'Install Parallels Tools' from the menu worked. Just remember to enable Windows Defender again!
     
  11. MarcelK3

    MarcelK3 Bit Poster

    Messages:
    10
    Worth a try, thanks!
     
  12. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    733
    Hi AlexA2. Thanks for sharing the steps which resolved the issue. Please post again for any additional queries.
     
  13. RayanZ

    RayanZ

    Messages:
    1
    I had the same issue, in my case it was stopping at 10%, disabling Kaspersky did the trick.
     

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