this key cannot be used to activate Parallels Desktop

[leif2]

Hi

I had a working verion 18, then after upgrade to 19, it prompt for license key, after I entered my key, it send an error:

 

[Adeboye Adeotan]

Hi

I had a working verion 18, then after upgrade to 19, it prompt for license key, after I entered my key, it send an error:


View attachment 22149

Hi Leif,

To enable us resolve this issue, kindly provide us with either:

1. The email address linked to your Parallels Account.
2. The Cleverbridge reference number for your license key purchase.

 

[leif2]

@

Hi Leif,

To enable us resolve this issue, kindly provide us with either:

1. The email address linked to your Parallels Account.
2. The Cleverbridge reference number for your license key purchase.

thanks for your reply, account is solo at sonicwell dot com

 

[Adeboye Adeotan]

@

thanks for your reply, account is solo at sonicwell dot com

Hi Leif,

Unfortunately, we cannot find any transactions linked to this email address.
We also could not find the license key in question.

Kindly reply with the Cleverbridge transaction ID.

 

[leif2]

here it is
Your cleverbridge reference number: 64596513

Hi Leif,

Unfortunately, we cannot find any transactions linked to this email address.
We also could not find the license key in question.

Kindly reply with the Cleverbridge transaction ID.

 

[Adeboye Adeotan]

here it is
Your cleverbridge reference number: 64596513

Hi Leif,

Thank you for the provided data.

Kindly note that the key linked to this transaction is for Parallels Desktop 10 and cannot be used for Parallels Desktop 19 or any other version apart from version 10.

If you had a working license key used for Parallels Desktop 18, please provide us with the Cleverbridge reference number linked to its purchase