This license key is already registered in a different account.

[Adeboye Adeotan]

Hello,
I purchased a permanent license for Parallels Desktop and only have one license key.
When I try to activate it on my new Mac, I receive this message:
"This is an upgrade key. Please confirm it with a key from a previous version."
However, I have never owned a previous version of Parallels. This is the only key I have ever purchased.
Previously, I used Parallels on a Mac with an M1 chip. I recently sold that computer and purchased a new Mac with an M4 chip. Now I want to install and activate Parallels Desktop on this new device.
Please help me resolve this issue and activate my permanent license on the new Mac.
Thank you in advance for your support.
Best regards,

Roman
Invoice number
AKD-73699262616

Hi,

We have sent you a private message regarding this issue.

 

[Adeboye Adeotan]

Good day.

I have a similar problem, but I want to free some licenses, not all of them, as in the invoice, I bought 5 licenses per invoice. Is this possible?

Hi Rodolfo,

It is not currently possible to reduce the number of licenses in a subscription.

 

[Adeboye Adeotan]

Hi, I accidentally activated my parallels Desktop 20 product to the wrong email which I don't have access to, can I disconnect my license and connect it to my current one? SK-PD20BXEU

Hi,

We have sent you a private message.