This license key is already registered in a different account

R

RaulC4

Bit poster
Hello support,
I was just checking my information and tried to sign into the app. Once signed in it asked me to provide my activation key.
That took a while to find, and logging into the online portal, the key was not present there either. Trying to register it I get the following error "This license key is already registered in a different account.".

Please help.
 
Hey, can you please let me know what your support email is? I do not use facebook or twitter, and I don't seem to get any response here...
 
Hello I have the same problem, trying to activate the program and I get the same message, no email contact, and I dont have facebook neither twitter, cant get support and I need the software to work! Pain
 
RaulC4 said:
Hello support,
I was just checking my information and tried to sign into the app. Once signed in it asked me to provide my activation key.
That took a while to find, and logging into the online portal, the key was not present there either. Trying to register it I get the following error "This license key is already registered in a different account.".

Please help.
Click to expand...
Hello,
We are sorry about your experience.
We have sent you a private message, please check it and provide us with the requested information.
Best regards!
 
RaulC4 said:
Hello support,
I was just checking my information and tried to sign into the app. Once signed in it asked me to provide my activation key.
That took a while to find, and logging into the online portal, the key was not present there either. Trying to register it I get the following error "This license key is already registered in a different account.".

Please help.
Click to expand...
Raul Hi, did you get any reply from Parallels? I did not, I dont understand, how they dont reply and that we cant get in touche with parallels
 
PeterP56 said:
Avinash Hello, I need to use the software quite urgently, can you call me or we can chat??? Thank you
Click to expand...
Hello Peter,
Sorry for the inconvenience caused. Must have been some issues.
Please check again you inbox and please provide the requested information.

I have resend the message to your inbox

Thanks
 
I purchased Parallels from OWC, however, after installing and trying to register it says "This license key is already registered in a different account.".
 

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oralg said:
I purchased Parallels from OWC, however, after installing and trying to register it says "This license key is already registered in a different account.".
Click to expand...
Hello @oralg
Thank you for the provided feedback.
We have sent you a private message, please check it and provide us with the requested information.
Best regards!
 
I purchased Parallels from OWC, however, after installing and trying to register it says "This license key is already registered in a different account.". I managed to get the license key transferred (the email address was not ours), however, now the key says expired. When you purchase Parallels from OWC, does the key expire if you don't use it for a while? You lose it if you don't use?
 
I'm having the same issue. Trying to register the product key and getting "This license key is already registered in a different account.". If I go to the "manage my subscriptions" link in the Cleverbridge email all it gives me is an option to cancel my subscription.

It is crazy this is the only support method for when you have an issue with the registration of the product, waiting on a community forum, especially after you've paid for the product especially if you don't use social services such as Facebook or X/Twitter. Why should I have to sign up for these to get support on a product???
 
I am having this issue also. Please contact me as soon as possible to address this issue. I use Parallels for work.
 
The software industry today is plagued by corruption, fraud, and scams. Frequently, customers do not receive the quality they paid for, and support is nearly impossible to reach because many companies deliberately operate with insufficient staffing. This leaves users stranded without the help they need. Unfortunately, our government does not provide any assistance, as there are no minimum standards or codes of conduct that these companies are required to follow.
 
AndrewE11 said:
I'm having the same issue. Trying to register the product key and getting "This license key is already registered in a different account.". If I go to the "manage my subscriptions" link in the Cleverbridge email all it gives me is an option to cancel my subscription.

It is crazy this is the only support method for when you have an issue with the registration of the product, waiting on a community forum, especially after you've paid for the product especially if you don't use social services such as Facebook or X/Twitter. Why should I have to sign up for these to get support on a product???
Click to expand...
Hello Andrew,
Thank you for the provided feedback.
We have sent you a private message, please check it and provide us with the requested information.

Also, in order to obtain phone/chat support, kindly follow the below steps:
1. Sign in to your Parallels account using the link: https://my.myparallels.com/login .
Make sure your Parallels Desktop license is registered.
2. Go to the Support page. ( https://my.parallels.com/support/ )
3. Select your product and the category of your question.
Enter a short issue description or key words into the search box.
4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
Note: Parallels Desktop support is only provided in English.
Thanks
Best regards!
 
@Avinash Bundhoo - Thanks for replying.

2 things:
1. Where does this "private message" go to or appear? I have nothing notifying me in my Forums profile or in my personal email address attached to the profile.
2. Also you advise to obtain support follow the steps below where one of them is "Make sure your Parallels Desktop license is registered.". This is the EXACT problem I'm having is trying to register my license, so how am I meant to get access to support if I can't do this??? I had followed the process and the ONLY support option available to me because I can't register after going through those steps is X/Twitter, Facebook (neither of which I use) or this forum.

[
QUOTE="Avinash Bundhoo, post: 929572, member: 6805392"]Hello Andrew,
Thank you for the provided feedback.
We have sent you a private message, please check it and provide us with the requested information.

Also, in order to obtain phone/chat support, kindly follow the below steps:
1. Sign in to your Parallels account using the link: https://my.myparallels.com/login .
Make sure your Parallels Desktop license is registered.
2. Go to the Support page. ( https://my.parallels.com/support/ )
3. Select your product and the category of your question.
Enter a short issue description or key words into the search box.
4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
Note: Parallels Desktop support is only provided in English.
Thanks
Best regards![/QUOTE]
 
AndrewE11 said:
I'm having the same issue. Trying to register the product key and getting "This license key is already registered in a different account.". If I go to the "manage my subscriptions" link in the Cleverbridge email all it gives me is an option to cancel my subscription.

It is crazy this is the only support method for when you have an issue with the registration of the product, waiting on a community forum, especially after you've paid for the product especially if you don't use social services such as Facebook or X/Twitter. Why should I have to sign up for these to get support on a product???
Click to expand...
Hello Andrew,

Please check the message in you inbox on Forums itself.

We have sent to you again a message to provide more information

Thanks
 
AndrewE11 said:
@Avinash Bundhoo - Thanks for replying.

2 things:
1. Where does this "private message" go to or appear? I have nothing notifying me in my Forums profile or in my personal email address attached to the profile.
2. Also you advise to obtain support follow the steps below where one of them is "Make sure your Parallels Desktop license is registered.". This is the EXACT problem I'm having is trying to register my license, so how am I meant to get access to support if I can't do this??? I had followed the process and the ONLY support option available to me because I can't register after going through those steps is X/Twitter, Facebook (neither of which I use) or this forum.

[
QUOTE="Avinash Bundhoo, post: 929572, member: 6805392"]Hello Andrew,
Thank you for the provided feedback.
We have sent you a private message, please check it and provide us with the requested information.

Also, in order to obtain phone/chat support, kindly follow the below steps:
1. Sign in to your Parallels account using the link: https://my.myparallels.com/login .
Make sure your Parallels Desktop license is registered.
2. Go to the Support page. ( https://my.parallels.com/support/ )
3. Select your product and the category of your question.
Enter a short issue description or key words into the search box.
4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
Note: Parallels Desktop support is only provided in English.
Thanks
Best regards!
Click to expand...
[/QUOTE]
Hello,
Your license key *****-4XFEQS is registered under the account gjdjc****@****.a***.c**
Please login Parallels Desktop with this account.
Thanks
 
AndrewE11 said:
I'm having the same issue. Trying to register the product key and getting "This license key is already registered in a different account.". If I go to the "manage my subscriptions" link in the Cleverbridge email all it gives me is an option to cancel my subscription.

It is crazy this is the only support method for when you have an issue with the registration of the product, waiting on a community forum, especially after you've paid for the product especially if you don't use social services such as Facebook or X/Twitter. Why should I have to sign up for these to get support on a product???
Click to expand...
Same problem... i don't have facebook or Twitter. Can someone help me?
 
I am also having this issue.
I am trying to activate a current license on a new Mac and I am receiving the error: "This license key is associated with another Parallels account."

Please get back to me as soon as possible. I also only see options for support via Facebook, Twitter, and this forum. But, from your documentation I should be seeing phone, email, or chat options.
 
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