timeout at V13 build 43321

Discussion in 'Installation and Configuration of Parallels Desktop' started by GötzW, Mar 9, 2018.

  1. GötzW

    GötzW Bit poster

    Messages:
    5
    I wondered why there was no reaction on YES for installing this version on OSX. so I downloades manuelly and want to install.
    But every time therre is a timout opening dthe dmg. It sticks at ca. 60%
    What to do?
    OSX 10.13.3 High Sierra. All background tasks stopped (Time machine, Kaspersky Internet Security)
     
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Hello GötzW. Please quit the installation process, remove all Parallels Desktop setup files from the Mac, open Disk Utility (from the Finder menu, navigate to Go -> Utilities -> Disk Utility), run First Aid and reboot the Mac. Finally, download a new setup file for Parallels Desktop 13 from and run the same to install the software.
     
    Last edited: Mar 18, 2018
  3. GötzW

    GötzW Bit poster

    Messages:
    5
    Thanks. That helped. I had to go through recovery to 1st aid
     
  4. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Nice to know that it's sorted out. Please reach out again when in need of further assistance.
     

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