Toolbox has stopped to work at all

Discussion in 'Parallels Toolbox for Mac' started by SergeyK2, Feb 20, 2020.

  1. SergeyK2

    SergeyK2 Bit poster

    Messages:
    4
    Hello,
    I have started to have issue with Toolbox. When I click the Toolbox icon in the top menu bar nothing happens. I can't start any tool. I have tried to uninstall and then install back couple of times. It starts to work fine right after re-installation then stops to work after a while again. The icon become highlighted but no drop down menu with tools. Any idea why can it happen and how to fix it? Toolbox version 3.8.1-2969. macOs version 10.15.3 (19D76).
     
  2. SergeyK2

    SergeyK2 Bit poster

    Messages:
    4
    Actually it works if to start from the Application folder. The same as in the "Toolbox Windows Not Appearing on Icon Click" thread.
     
  3. SergeyK2

    SergeyK2 Bit poster

    Messages:
    4
    Report ID is 333437536
     
  4. SergeyK2

    SergeyK2 Bit poster

    Messages:
    4
    Toolbox restart helps. The window can be seeing after restart. But after some time the icon become unresponsive again.
     
  5. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello,
    thank you for reporting the issue. We're investigating it, hopefully fix will be available in the nearest update.
     
  6. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello,

    we're continue working on this issue but there is more convenient workaround:
    - Open System Preferences application -> Users & Group -> Login Items tab
    - Uncheck 'Hide' checkbox for Parallels Toolbox, see the picture below.
    After this you can open Parallels Toolbox normally even after restart macOS.

    Screenshot 2020-06-17 at 10.22.54.png
     

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