Toolbox menu missing Download Video

[CharlesJ2]

Somehow "Download Video" has gone missing from my Toolbox menu. This was my favorite tool and the prime reason I have a subscription for the app. My version is 3.1.1 (2313). I've attached a screenshot of the menu.
If I uninstall and reinstall, should that cure the problem? Or must I purchase another Parallels toolkit because it's been moved?

 

[sergk]

Hello,

If you have a subscription for Parallels Toolbox then you should have access to "Download Video" tool.
Let's discover your situation:
- May be you've turned this tool off in Toolbox preferences? To check it, please: open Toolbox --> press on cogwheel (right top corner) --> Preferences --> 'Tool' tab. Check that "Download Video" tool is presented in the list of the tools and check the state of checkbox.

 

[CharlesJ2]

Thanks for the response. Download Videos does not appear in my Preferences > Tools.
Shall I uninstall, re-install?

 

[sergk]

Thanks for the response. Download Videos does not appear in my Preferences > Tools.
Shall I uninstall, re-install?
View attachment 14658 View attachment 14659

Wait a bit, please run this command in Terminal app and post output here:

ls -la "/Applications/Parallels Toolbox.app/Contents/Applications"

 

[CharlesJ2]

Okay, attached is the output from the Terminal command.

 

[sergk]

Yep,
looks like the Download Video application has been removed somehow from inside Parallels Toolbox application bundle.
Best solution is to quit from Toolbox, download the latest (3.1.1) version from parallels.com and install Parallels Toolbox again.

Please let me know if it helped.

 

[CharlesJ2]

Yeah, I haven't a clue how it was removed. I downloaded ParallelsToolbox-3.1.1-2313.dmg and installed (without uninstalling existing version) and now Download Video shows in the menu and runs.
Back in business. Thanks!