Tools outdated - install doesn't react

Discussion in 'Installation and Configuration' started by SandraB, Jan 4, 2011.

  1. SandraB

    SandraB

    Messages:
    7
    After updating to Parallels Build 6.011992 end of December, it says "Parallels tools are outdated". (I have MacBook Pro with OS X 10.6.5 and Windows XP virtual machine.) Trying to update the tools manually doesn't show any reaction. How can I update the tools?

    Thank you.
     
  2. Hans Balen

    Hans Balen

    Messages:
    64
    Via Parallels menu -> Virtual Machine -> Reinstall Parallels Tools.
     
  3. SandraB

    SandraB

    Messages:
    7
    @Hans Balen: thank you for the fast answer. Regrettably it doesn't really help me, because this command is exactly what I tried to do; then I answered the question "do you really want to reinstall..." with click on "yes" and then nothing (visible) happened. Then I started the Windows and chosed
    Parallels menu -> Virtual Machine -> Update Parallels Tools (here "reinstall" has changed to "update").
    Again a question appeared "... do you want to continue?" After answering "yes" a black Windows command windows popped up but disappeared so quickly, that I coudn't read anything just ...agent.exe and then nothing else happened again.

    Do you have another idea how to enforce this reistallation or update?
    Thank you.
     
  4. SandraB

    SandraB

    Messages:
    7
    In the mean time the problem has been resolved: according to different suggestions in Parallels forums I deleted the Tools Application with help of the Windows Clean Up Utility.
    Afterwards the re-installation worked again.

    The question is herewith obsolete.
    Thank you.
     
  5. halharold

    halharold

    Messages:
    9
    toolsReinstall

    Wish that worked for me. People at parallels will not answer my ticket.
    Which, by the way, has been sent several times since 12/2010
     
  6. Hans Balen

    Hans Balen

    Messages:
    64
    See topic:
    http://forum.parallels.com/showthread.php?t=107422
    http://forum.parallels.com/showthread.php?t=107483
    http://forum.parallels.com/showthread.php?t=107952
    http://forum.parallels.com/showthread.php?t=107211

    Look here for build 11828 http://www.megaupload.com/?d=RI6CR8ZU

    But the question is if only restoring the build helps. My virtual machine was damaged also. Therefore, I had to restore a backup of the virtual machine to.
     
  7. MarkI

    MarkI

    Messages:
    2
    Hi there, I had the same... click the update tools key then if you go to My Computer you find that the tools appear as a virtual disk drive... double click on it to run the update... Max
     

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