Transferring Parallels License

I'm trying to transfer my license to my new mac and when prompted to enter my license, I am told the license is registered for another user -- however on my older laptop, on the same account, when I view my license, the appropriate license number shows.

 

Hello, please reply to us in the personal message with the license key which you trying to activate. Thanks

 

@GampaA@Parallels I have no option to reply in my conversations tab.

 

@GampaA@Parallels , hi, following-up as I have not received a response and I have no option to reply to the PM.

 

@GampaA@Parallels Hi, still no response received and no option to reply to the PM -- I would post my key here but I don't want that info out publicly.