Two toolbox licenses, how to combine time?

Discussion in 'Parallels Toolbox for Mac' started by ViacheslavK, Feb 16, 2022.

  1. ViacheslavK

    ViacheslavK Junior Member

    Messages:
    19
    Hello!

    I recently purchased an upgrade to PD and received a toolbox license. I already had Toolbox with another 3 months remaining on the old license. I entered the new key, thinking that the time remaining will just be extended, but instead I now have the old license with 3 months remaining and a new one with 12 months remaining, instead of combined 15 months remaining.
    How can I fix this?

    Thank you
     
  2. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    500
    Hello Viacheslav,
    Unfortunately, this is a current limitation of how our licenses work by default. I've extended the old Toolbox subscription 6X45NM-***-NT3P26, and it's active up to 2023-08-27 as of now. The new Toolbox license has been disabled as a result.
     
  3. ViacheslavK

    ViacheslavK Junior Member

    Messages:
    19
    Thank you for your help!
     
  4. LarsR4

    LarsR4 Bit poster

    Messages:
    1
    Hi Mikhail,
    my Problem is the same. Could you help me as well?
    I recently purchased an upgrade to PD and received a toolbox license. I already had Toolbox with another 5 months remaining on the old license. I entered the new key, thinking that the time remaining will just be extended, but instead I now have the old license with 5 months remaining and a new one with 12 months remaining, instead of combined 17 months remaining.
    How can I fix this?
     
  5. NikolaiS@Parallels

    NikolaiS@Parallels Staff Member

    Messages:
    35
    Hi @LarsR4,
    Please check your personal messages.

    Thanks!
     

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