ubuntu could not install parallels tools

G

greegree

Bit poster
Use Parallels Desktop 8 for mac 10.9.4

guest os is ubuntu 12.04.4 or ubuntu 14.04.1

the /var/log/parallels-tools-install.log is here.

Code: 
Wed Jul 30 14:21:07 CST 2014
Start installation or upgrade of Guest Tools
new version of parallels tools
Installed Guest Tools were not found
Perform installation into the /usr/lib/parallels-tools directory
cat: /usr/lib/parallels-tools/kmods/../version: No such file or directory
Start installation of prl_eth kernel module
make: Entering directory `/usr/lib/parallels-tools/kmods'
cd prl_eth/pvmnet && make
make[1]: Entering directory `/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
make -C /lib/modules/3.11.0-26-generic/build M=/usr/lib/parallels-tools/kmods/prl_eth/pvmnet
make[2]: Entering directory `/usr/src/linux-headers-3.11.0-26-generic'
  LD      /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/built-in.o
  CC [M]  /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.o
  LD [M]  /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.o
  Building modules, stage 2.
  MODPOST 1 modules
  CC      /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.mod.o
  LD [M]  /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.ko
make[2]: Leaving directory `/usr/src/linux-headers-3.11.0-26-generic'
make[1]: Leaving directory `/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
cd prl_tg/Toolgate/Guest/Linux/prl_tg && make
make[1]: Entering directory `/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg'
make -C /lib/modules/3.11.0-26-generic/build SUBDIRS=/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg SRCROOT=/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg modules
make[2]: Entering directory `/usr/src/linux-headers-3.11.0-26-generic'
  CC [M]  /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.o
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c: In function ‘prl_tg_write’:
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:796:9: error: implicit declaration of function ‘PDE’ [-Werror=implicit-function-declaration]
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:796:31: error: invalid type argument of ‘->’ (have ‘int’)
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c: In function ‘prl_tg_init_one’:
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:1303:2: error: implicit declaration of function ‘create_proc_entry’ [-Werror=implicit-function-declaration]
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:1303:4: warning: assignment makes pointer from integer without a cast [enabled by default]
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:1305:4: error: dereferencing pointer to incomplete type
/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:1306:4: error: dereferencing pointer to incomplete type
cc1: some warnings being treated as errors
make[3]: *** [/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.o] Error 1
make[2]: *** [_module_/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg] Error 2
make[2]: Leaving directory `/usr/src/linux-headers-3.11.0-26-generic'
make[1]: *** [prl_tg] Error 2
make[1]: Leaving directory `/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg'
make: *** [installme] Error 2
make: Leaving directory `/usr/lib/parallels-tools/kmods'
Error: could not build kernel modules
Error: failed to install kernel modules
Error during report about failed installation of parallels tools.
2014-07-30T14:21:10+0800: execCmd: ./install --install [143]
2014-07-30T14:21:10+0800: Error: An error occurred when installing Parallels Tools. Please go to /var/log/parallels-tools-install.log for more information.
2014-07-30T14:22:20+0800: Exiting with code 1

any ideas ?
 
Hello greegree,

If you are using Ubuntu 12.04.4, Parallels Desktop 8 does not support Ubuntu 12.04.4. You have to upgrade your Parallels Desktop 8 to Parallels Desktop 9.

For more information, please refer this knowledge base article: http://kb.parallels.com/122353

Please let us know if you have any additional questions.
 
Last edited:
Mervin@Parallels said:
Hello greegree,

If you are using Ubuntu 12.04.4, Parallels Desktop 8 does not support Ubuntu 12.04.4. You have to upgrade your Parallels Desktop 8 to Parallels Desktop 9.

For more information, please refer this knowledge base article: http://kb.parallels.com/122353

Please let us know if you have any additional questions.
Click to expand...

I am using PD v9 and I'm having the same issue with Tools being unable to be installed.
 
The installation fails and the log file references:

/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.c:1306:4: error: dereferencing pointer to incomplete type
p->data = dev;
^
cc1: some warnings being treated as errors
make[3]: *** [/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.o] Error 1
make[2]: *** [_module_/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg] Error 2
make[2]: Leaving directory `/usr/src/linux-headers-3.13.0-32-generic'
make[1]: *** [prl_tg] Error 2
make[1]: Leaving directory `/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg'
make: *** [installme] Error 2
make: Leaving directory `/usr/lib/parallels-tools/kmods'
Error: could not build kernel modules
Error: failed to install kernel modules
2014-08-04T20:14:57-0400: execCmd: ./install --install [143]
2014-08-04T20:14:57-0400: Error: An error occurred when installing Parallels Tools. Please go to /var/log/parallels-tools-install.log for more information.
2014-08-04T20:14:59-0400: Exiting with code 1
 
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