Unable to activate on upgrade from P11 to P13

C

CharlesH8

Bit poster
I upgraded as above and am getting the message:
Unable to activate Parallels Desktop.
The product key of a previous version of Parallels Desktop has been not accepted on the license server.
I see that others are having the same problem... what do you suggest?
 
Hi @CharlesH8 , you will not be able to use an expired subscription license key as previous version key. You have to either have version 11/12 standard version keys. Please let us know, if we can initiate the refund for the current purchase, so that you can go ahead and purchase the full version.
 
We have received your response over e-mail, as quoted below. Please post your responses directly in this thread henceforth (i.e., if you are seeing this message in your mailbox right now, then do not respond to this e-mail - just visit the thread you created in our forums and post your response there).
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Please initiate the refund.
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The order has been refunded. The money will return to your account within 5 - 7 business days.
 
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