Unable to activate "Parallels Desktop 11 for mac" on replaced 2011 mbp

C

CraigN3

Bit poster
I have a valid legacy license.

My 2011 mbp recently died and I acquired a new one.

I transferred my ssd to the new computer and everything works fine except that parallels will not activate.

When I enter my license and click on activate I receive the following:

"Check the Internet connection and try again. If the problem persists, please contact the Parallels support team for assistance."

My internet connection is fine. Like I said everything works except for parallels.

Please provide instructions on how to get past this error.
 
I have the same problem.
Everytime I try to "Log in to an existing account", I got the message:
"Check the internet connection and try again. If the problem persists, please follow this link to register your copy of Parallels Desktop."
Following the link, I see the legacy licence in my account, but this doesn't help to start the Software.

I would like to reactivate the legacy licence in order to upgrade.
Is there an alternative upgrade process, in order to select "upgrade" my old licence?
I also have two other licences and does not want to mix up the upgrade accidentially.

Please advice!
 
PARALLELS !!!!

I have a valid legacy license.
My 2011 mbp recently died and I acquired a new one.

I transferred my ssd to the new computer and everything works fine except that parallels will not activate.

When I enter my license and click on activate I receive the following:

"Check the Internet connection and try again. If the problem persists, please contact the Parallels support team for assistance."

My internet connection is fine. Like I said everything works except for parallels.

Please provide instructions on how to get past this error.

I HAVE ALSO TRIED CONTACTING YOU ON FACEBOOK AND I HAVE ZERO RESPONSE FROM YOU!

 
CraigN3 said:
PARALLELS !!!!

I have a valid legacy license.
My 2011 mbp recently died and I acquired a new one.

I transferred my ssd to the new computer and everything works fine except that parallels will not activate.

When I enter my license and click on activate I receive the following:

"Check the Internet connection and try again. If the problem persists, please contact the Parallels support team for assistance."

My internet connection is fine. Like I said everything works except for parallels.

Please provide instructions on how to get past this error.

I HAVE ALSO TRIED CONTACTING YOU ON FACEBOOK AND I HAVE ZERO RESPONSE FROM YOU!
Click to expand...
Hello,
Our Team has responded you back on Facebook.
However, we have created a support case to assist you further. You will shortly receive an email with further instructions.
Thank you.
 
Edgar4 said:
I have the same problem.
Everytime I try to "Log in to an existing account", I got the message:
"Check the internet connection and try again. If the problem persists, please follow this link to register your copy of Parallels Desktop."
Following the link, I see the legacy licence in my account, but this doesn't help to start the Software.

I would like to reactivate the legacy licence in order to upgrade.
Is there an alternative upgrade process, in order to select "upgrade" my old licence?
I also have two other licences and does not want to mix up the upgrade accidentially.

Please advice!
Click to expand...
Hello,
We have created a support case to assist you further. You will shortly receive an email with further instructions.
Thank you.
 
Dear Pramesh,

I would like to thanks you and Trishna solving my issue. I appreciated your help.
Now I can continue using my legacy version again.

Edgar
 
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