Unable to activate Upgrade license on v12

Discussion in 'Installation and Configuration' started by GirishP, Sep 12, 2017.

  1. GirishP

    GirishP Bit Poster

    Messages:
    1
    My subscription for Parallels just expired. I am currently on 12.
    I used the upgrade option from the Parallels website to upgrade:
    Cleverbridge inc - Parallels Desktop for Mac Pro Edition Upgrade (1 Year) - #119767747
    When I try to activate the new key, I'm asked to provide the previous key as this is an upgrade key.
    I provide the previous key.
    Both have green ticks against them.
    When I click Activate, I get this error:
    Unable to activate Parallels Desktop.
    The product key of a previous version of Parallels Desktop has been not accepted on the license server.

    I'm locked out of my VM and my work. Please help.
     
    Last edited: Sep 12, 2017
  2. Alfena@Parallels

    Alfena@Parallels Staff Member

    Messages:
    287
    Hi @GirishP, We have sent you a private message.Please check and provide us the necessary details.
     

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