unable to confirm the license

Discussion in 'Installation and Configuration' started by CL_2, Feb 22, 2019.

  1. CL_2

    CL_2 Bit Poster

    Messages:
    1
    Hello :

    I have purchase Parallel v11 with my MacBook 12 and I have installed it & play with few days.

    However, due to the MacBook 12 is not suit me , I have move to a new MacBook Pro 2012 running High Sierra.

    When I try to reinstall & active parallel 11 to my MacBook Pro 2012, it says:

    unable to confirm the license
    you have reached the maximum number of activations ....

    Would you please advice how can I active my purchased parallel 11 again ???

    PS: attached is the image of my box of phase with part of license key.
    Thanks,
    Calvin.
     

    Attached Files:

  2. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    667
    Hi CL_2. We have sent you a private message. Please check and provide the necessary details.
     
  3. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    667
    Hi. We have reset the license key. Please try to activate now and it should work.
     

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