Unable to Confirm the product License

Discussion in 'Installation and Configuration of Parallels Desktop' started by JamesE2, May 22, 2018.

  1. JamesE2

    JamesE2 Bit poster

    Messages:
    5
    I'm trying to install my Parallels 11 license on a new laptop. I no longer have the old laptop and forgot to logout of the Parallels application. I'm getting the "Unable to confirm the product license" error message when trying to activate on my new laptop. The installation process thinks I'm trying to use more than one license.
    Like the last time I ran into this, can you assist please @ParallelsSupport?
    Thanks!
    James
     
    JamesE2, May 22, 2018
    #1
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,356
    Hi @JamesE2 , we have reset the license key. Please try to activate now and let us know if that works.
     
    Arun@Parallels, May 23, 2018
    #2

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