Unable to connect to Sound 1 after uninstalling Parallels Access

[Jason43]

After following the article http://kb.parallels.com/en/117142 to uninstall Parallels Access I now get the error Unable to Connect Sound1 and Unable to connect Mixer 1 in my Windows 7 install. The Windows 7 instance was open at the time of running the script

The following was returned from the script detailed in the article:

Purging Parallels Access
- Unloading kernel extension: prl_virtual_sound.kext
- Uninstalling Launchd item: com.parallels.mobile.kextloader.launchdaemon
- Uninstalling Launchd item: com.parallels.mobile.dispatcher.launchdaemon
- Uninstalling Launchd item: com.parallels.mobile.prl_deskctl_agent.launchagent
- Uninstalling Input Method: /Library/Input Methods/ParallelsIM.app
find: /var/run/parallels: No such file or directory
find: /var/run/parallels: No such file or directory
- Uninstalling Dispatcher config files
- Uninstalling App bundle: /Applications/Parallels Access.app
- Removing /Users/Guest/Library/Preferences/com.parallels.Parallels Access.plist.sdb
- Removing /Library/Preferences/com.parallels.Parallels Access.plist.sdb
- Removing /Library/Preferences/Parallels/vmdirectorylist.pmobile.xml
- Removing /private/etc/com.parallels.mobile.prl_deskctl_agent.launchd
- Removing /private/var/db/Parallels/Stats/Parallels Access.1.0.22682
- Removing /private/var/db/Parallels/Stats/Parallels Access.1.0.3
Done. Your system is pristine.


I have uninstalled and reinstalled Parallels Tools but still have the issue.

Can anyone help?

 

[Mervin@Parallels]

Hello Jason43,

Please try creating an empty Virtual Machine and map the hard disk of your original Windows Virtual Machine to the empty one. Follow the steps as suggested at: http://kb.parallels.com/121578 to transfer hard drive from the virtual machine to empty one.

If still the issue persists please create a problem report ID and reply us. please follow this knowledge base article to create a problem report ID: http://kb.parallels.com/9058

 

[Jason43]

Thanks. That worked.

 

[Ram@Parallels]

Hello Jason43,

Glad that your has been resolved. Feel free to get back to us if you need any assistance.