Unable to download the Parallels Toolbox Installation Files

Discussion in 'Parallels Toolbox for Mac' started by CupOJoe40, Nov 23, 2018.

  1. CupOJoe40

    CupOJoe40 Bit Poster

    Messages:
    5
    Hi,
    I've upgraded to Parallels Desktop 14 and have been trying to install Parallels Toolbox for Mac. It installed within the Windows load, but won't download or install on the Mac side. I tried before and after upgrading to OSX Mojave. Now running Mojave. See attached file. Thanks in advance!

    Screen Shot 2018-11-23 at 9.55.30 PM.png
     
    CupOJoe40, Nov 23, 2018
    #1
  2. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,947
    Use this link to download and install Parallels Toolbox.
     
    Ajith@Parallels, Nov 23, 2018
    #2
  3. CupOJoe40

    CupOJoe40 Bit Poster

    Messages:
    5
    That worked...thanks!!
     
    CupOJoe40, Nov 24, 2018
    #3
  4. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    736
    You are welcome, Please feel free to reach us any time for any queries regarding Parallels.
     
    AJ@Parallels, Nov 24, 2018
    #4
  5. sergk

    sergk Parallels Developers

    Messages:
    181
    Hi,

    could you please generate Technical Data Report from Parallels Desktop and post it's ID here?
    You faced out the problem and we want to investigate and fix it.
     
    sergk, Nov 26, 2018
    #5

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