Unable to download the Parallels Toolbox Installation Files

Discussion in 'Parallels Toolbox for Mac' started by CupOJoe40, Nov 23, 2018.

  1. CupOJoe40

    CupOJoe40 Bit Poster

    Messages:
    5
    Hi,
    I've upgraded to Parallels Desktop 14 and have been trying to install Parallels Toolbox for Mac. It installed within the Windows load, but won't download or install on the Mac side. I tried before and after upgrading to OSX Mojave. Now running Mojave. See attached file. Thanks in advance!

    Screen Shot 2018-11-23 at 9.55.30 PM.png
     
  2. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,835
    Use this link to download and install Parallels Toolbox.
     
  3. CupOJoe40

    CupOJoe40 Bit Poster

    Messages:
    5
    That worked...thanks!!
     
  4. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    604
    You are welcome, Please feel free to reach us any time for any queries regarding Parallels.
     
  5. sergk

    sergk Parallels Developers

    Messages:
    144
    Hi,

    could you please generate Technical Data Report from Parallels Desktop and post it's ID here?
    You faced out the problem and we want to investigate and fix it.
     

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