Unable to download the Parallels Toolbox Installation Files

Discussion in 'Parallels Toolbox for Mac' started by CupOJoe40, Nov 23, 2018.

  1. CupOJoe40

    CupOJoe40 Bit Poster

    Messages:
    6
    Hi,
    I've upgraded to Parallels Desktop 14 and have been trying to install Parallels Toolbox for Mac. It installed within the Windows load, but won't download or install on the Mac side. I tried before and after upgrading to OSX Mojave. Now running Mojave. See attached file. Thanks in advance!

    Screen Shot 2018-11-23 at 9.55.30 PM.png
     
  2. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,034
    Use this link to download and install Parallels Toolbox.
     
  3. CupOJoe40

    CupOJoe40 Bit Poster

    Messages:
    6
    That worked...thanks!!
     
  4. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    You are welcome, Please feel free to reach us any time for any queries regarding Parallels.
     
  5. sergk

    sergk Parallels Developers

    Messages:
    233
    Hi,

    could you please generate Technical Data Report from Parallels Desktop and post it's ID here?
    You faced out the problem and we want to investigate and fix it.
     
  6. Kjell-KM

    Kjell-KM Bit Poster

    Messages:
    1
    Hi,
    I got the same problem and now I finally got the program installed using the attached file in this thread. But when I enter the activation key, I get a message saying that the activation key is too old, even if it asks for a version 13 key and I enter a version 13 key? I used the same activation key to install Parallels 13 and it went well. Why doesn't it work?
     
  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,702
    Hi, please download and install Parallels Toolbox using this link and then activate it with your Parallels Desktop 13 key.
    Please provide us with any results.
     

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