Unable to enter coherence since macOS upgrade

[ChrisG18]

Hi,
two days ago I upgrade my mac mini to Mojave 10.14.4, since then I have been unable to enter coherence view. When I choose to enter the window minimises as if it is about to disappear and then just springs back. I have update to the newest Parallels build and have reinstalled toolbox, both with no effect. The guest OS does not crash and continues to run happily.

Please find attached a screenshot showing the installed versions.
Thanks
Chris

 

[Maria@Parallels]

have reinstalled toolbox, both with no effect.

Hi you meant Parallels tools right? Or you reinstalled Toolbox app?

 

[ChrisG18]

Sorry, yes tools not toolbox, my bad.
Chris

 

[Maria@Parallels]

I'

Sorry, yes tools not toolbox, my bad.
Chris

I've found that you're using 14.1.2.
Please update to the 14.1.3. - the latest build and check the issue. (do not forget to reinstall Parallels Tools after update).

 

[ChrisG18]

Hi,
when I do check for updates it tells me I am on the latest version?
Thanks
Chris

 

[Maria@Parallels]

You can download the latest version (14.1.3) from this link and check.

 

[ChrisG18]

Hi Maria,
thank you , that worked perfectly. Any idea why i wasn't seeing this update via the app ?

Thanks
Chris