Unable to install Parallels Tools with Installer

Discussion in 'Linux Guest OS Discussion' started by MartinB15, Mar 12, 2019.

  1. MartinB15

    MartinB15 Bit Poster

    Messages:
    15
    Infos:

    Error Message / An Error occured while installing the following packages:
    • linux-headers-4.18.0-kali2-amd64
    • printer-driver-postscript-hp
    In the howto i mentioned above it seems that i have already installed the linux headers and the printer drivers, need help!

    Output from /var/log/parallels-tools-install.log

    Parallels Tools 14.1.2-45479 Installer started.
    2019-03-12T11:39:52+0100: Failed to setup console printk level.
    2019-03-12T11:39:55+0100: Exiting with code 0
    Started installation of Parallels Guest Tools version '14.1.2.45479'
    Err:1 https://repo.kali.org/kali kali-rolling InRelease
    Could not connect to repo.kali.org:443 (144.217.77.182). - connect (111: Connection refused)
    Hit:2 http://ftp.halifax.rwth-aachen.de/kali kali-rolling InRelease
    Reading package lists...
    W: Failed to fetch https://repo.kali.org/kali/dists/kali-rolling/InRelease Could not connect to repo.k
    ali.org:443 (144.217.77.182). - connect (111: Connection refused)

    W: Some index files failed to download. They have been ignored, or old ones used instead.
    Return code from apt-get update is 0
    E: Unable to locate package linux-headers-4.18.0-kali2-amd64
    E: Couldn't find any package by glob 'linux-headers-4.18.0-kali2-amd64'
    E: Couldn't find any package by regex 'linux-headers-4.18.0-kali2-amd64'
    m linux-headers-4.18.0-kali2-amd64
    o printer-driver-postscript-hp
    Error: failed to install mandatory packages.
    Error: failed to install or upgrade Parallels Guest Tools!


    I really dont get why it is such a task to install paralells tools to Kali, if i would have known that beforehand i would have used vmware or even the free software like virtualbox.


    note: WOW 4h later and still no word from the paralells support.....amazing...NOT.​
     
    Last edited: Mar 12, 2019
  2. Michael@Parallels

    Michael@Parallels Parallels Support

    Messages:
    37
    Hi Martin,
    Please, reproduce the issue(the error message should be on the screen), create a tech report as described here and share the report ID here.
     
  3. mishar

    mishar Bit Poster

    Messages:
    18
    I am also facing the same issue kindly provide me the solution
     
  4. MartinB15

    MartinB15 Bit Poster

    Messages:
    15
    Report ID: 302888430
     
  5. Michael@Parallels

    Michael@Parallels Parallels Support

    Messages:
    37
    Thank you for the report provided. I've forwarded it to our development team for deeper investigation. Will let you know as soon as I get any feedback.
     
  6. MarkG3

    MarkG3 Bit Poster

    Messages:
    8
    I am having the 14.1.3 tools installer fail with both Ubuntu 16.04 and 18.04...
    This is a mess!!!
     
  7. MartinB15

    MartinB15 Bit Poster

    Messages:
    15
    any news ?
     
  8. Michael@Parallels

    Michael@Parallels Parallels Support

    Messages:
    37
    Hi Martin,
    We are waiting for the feedback from the development team as well. Once we get any, we'll inform you here.
     
    JDVH likes this.
  9. MarkG3

    MarkG3 Bit Poster

    Messages:
    8
    Thanks Michael!
     
  10. JDVH

    JDVH Bit Poster

    Messages:
    2
    Same issue on Ubuntu 14.04, 16.04. Ubuntu 18.04.2 works fine. Report ID: 303750947
     
  11. JDVH

    JDVH Bit Poster

    Messages:
    2
    Update: CENTOS7 upgraded itself fine with the new tools.
     
  12. MartinB15

    MartinB15 Bit Poster

    Messages:
    15
    i know...i know...its only 2 weeks....any updates ?!!?
     
  13. MartinB15

    MartinB15 Bit Poster

    Messages:
    15
  14. MartinB15

    MartinB15 Bit Poster

    Messages:
    15
    this is so ridiculous. still no answer ? are you aware that there are people absolutely UNABLE to use Kali or several other OS ?
    This is NOT a minor thing...
     
  15. MartinB15

    MartinB15 Bit Poster

    Messages:
    15
    aaand still no answer...
     
  16. Desperate-

    Desperate-

    Messages:
    1
    I have the same question as yours.
     
  17. MartinB15

    MartinB15 Bit Poster

    Messages:
    15
    aaaand still no answer...
     
  18. MartinB15

    MartinB15 Bit Poster

    Messages:
    15
    try to get your money back and invest that to vmware fusion.
     
  19. chienpo

    chienpo Bit Poster

    Messages:
    6
    So, this is a known issue that's being discuessed in several different threads w/in this forum and many of us have been silently waiting/watching for at least some official update to at the least give us an E.T.A. or some kind of status update.

    I use Parallels for work and as others have said, this is not a trivial/small issue. Switching VM providers as mentioned above is a real consideration here, but I don't want to... but if I can't at least get some kind of E.T.A./status update after almost 3 weeks since the last one, I question the wisdom of staying with Parallels.

    So _please_ at least give us some kind of official response or a link to some bug/feature tracking system?
     
  20. MartinB15

    MartinB15 Bit Poster

    Messages:
    15
    never ending.....
     

Share This Page