Unable to install Parallels Tools

Discussion in 'Linux Virtual Machine' started by htmanning, Jun 19, 2020.

  1. htmanning

    htmanning Member

    Messages:
    29
    After installing Lubuntu or Linux Mint or Debian I am unable to install Parallels Tools through the command line or GUI. I have followed these instructions and it failed every time.
    https://kb.parallels.com/en/121370
    Using the GUI goes to 49% and fails. The command line fails but doesn't give me a percentage. Checking the log gives me this:
    ================
    Started installation of Parallels Guest Tools version '14.1.2.45479'
    Ign:1 http://packages.linuxmint.com tricia InRelease
    Hit:2 http://security.ubuntu.com/ubuntu bionic-security InRelease
    Hit:3 http://packages.linuxmint.com tricia Release
    Hit:4 http://archive.ubuntu.com/ubuntu bionic InRelease
    Hit:5 http://archive.canonical.com/ubuntu bionic InRelease
    Hit:7 http://archive.ubuntu.com/ubuntu bionic-updates InRelease
    Hit:8 http://archive.ubuntu.com/ubuntu bionic-backports InRelease
    Reading package lists...
    Return code from apt-get update is 0
    debconf: unable to initialize frontend: Dialog
    debconf: (Dialog frontend will not work on a dumb terminal, an emacs shell buffer, or without a controlling terminal.)
    debconf: falling back to frontend: Readline
    Selecting previously unselected package zlib1g-dev:amd64.
    (Reading database ...
    (Reading database ... 5%
    (Reading database ... 10%
    (Reading database ... 15%
    (Reading database ... 20%
    (Reading database ... 25%
    (Reading database ... 30%
    (Reading database ... 35%
    (Reading database ... 40%
    (Reading database ... 45%
    (Reading database ... 50%
    (Reading database ... 55%
    (Reading database ... 60%
    (Reading database ... 65%
    (Reading database ... 70%
    (Reading database ... 75%
    (Reading database ... 80%
    (Reading database ... 85%
    (Reading database ... 90%
    (Reading database ... 95%
    (Reading database ... 100%
    (Reading database ... 291750 files and directories currently installed.)
    Preparing to unpack .../zlib1g-dev_1%3a1.2.11.dfsg-0ubuntu2_amd64.deb ...
    Unpacking zlib1g-dev:amd64 (1:1.2.11.dfsg-0ubuntu2) ...
    Selecting previously unselected package libelf-dev:amd64.
    Preparing to unpack .../libelf-dev_0.170-0.4ubuntu0.1_amd64.deb ...
    Unpacking libelf-dev:amd64 (0.170-0.4ubuntu0.1) ...
    Setting up zlib1g-dev:amd64 (1:1.2.11.dfsg-0ubuntu2) ...
    Setting up libelf-dev:amd64 (0.170-0.4ubuntu0.1) ...
    Processing triggers for man-db (2.8.3-2ubuntu0.1) ...
    installer:%0.000000

    Error during report about start installation of parallels tools.
    Fri Jun 19 11:42:06 HST 2020
    Start installation or upgrade of Guest Tools
    installer:%10.000000
    installer:%20.000000
    new version of parallels tools
    Installed Guest Tools were not found
    installer:%30.000000
    Perform installation into the /usr/lib/parallels-tools directory
    installer:%40.000000
    make: Entering directory '/usr/lib/parallels-tools/kmods'
    Will use compiler CC="cc".
    Compiler version "cc (Ubuntu 7.4.0-1ubuntu1~18.04.1) 7.4.0"
    cd prl_eth/pvmnet && make CC=cc
    make[1]: Entering directory '/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
    make -C /lib/modules/5.0.0-32-generic/build M=/usr/lib/parallels-tools/kmods/prl_eth/pvmnet CC=cc
    make[2]: Entering directory '/usr/src/linux-headers-5.0.0-32-generic'
    CC [M] /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.o
    LD [M] /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.o
    Building modules, stage 2.
    MODPOST 1 modules
    CC /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.mod.o
    LD [M] /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.ko
    make[2]: Leaving directory '/usr/src/linux-headers-5.0.0-32-generic'
    make[1]: Leaving directory '/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
    cd prl_tg/Toolgate/Guest/Linux/prl_tg && make CC=cc
    make[1]: Entering directory '/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg'
    make -C /lib/modules/5.0.0-32-generic/build SUBDIRS=/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg SRCROOT=/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg CC=cc modules
    make[2]: Entering directory '/usr/src/linux-headers-5.0.0-32-generic'
    Makefile:223: ================= WARNING ================
    Makefile:224: 'SUBDIRS' will be removed after Linux 5.3
    Makefile:225: Please use 'M=' or 'KBUILD_EXTMOD' instead
    Makefile:226: ==========================================
    CC [M] /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.o
    CC [M] /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg_call.o
    LD [M] /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prl_tg.o
    Building modules, stage 2.
    MODPOST 1 modules
    CC /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prl_tg.mod.o
    LD [M] /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prl_tg.ko
    make[2]: Leaving directory '/usr/src/linux-headers-5.0.0-32-generic'
    make[1]: Leaving directory '/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg'
    cp -f prl_tg/Toolgate/Guest/Linux/prl_tg/*.symvers prl_fs/SharedFolders/Guest/Linux/prl_fs ||:
    cd prl_fs/SharedFolders/Guest/Linux/prl_fs && make CC=cc
    make[1]: Entering directory '/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs'
    make -C /lib/modules/5.0.0-32-generic/build M=/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs CC=cc
    make[2]: Entering directory '/usr/src/linux-headers-5.0.0-32-generic'
    CC [M] /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.o
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c: In function 'prlfs_remount':
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:119:21: error: 'MS_RDONLY' undeclared (first use in this function); did you mean 'IS_RDONLY'?
    if ( (!((*flags) & MS_RDONLY) && PRLFS_SB(sb)->readonly) ||
    ^~~~~~~~~
    IS_RDONLY
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:119:21: note: each undeclared identifier is reported only once for each function it appears in
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:120:21: error: 'MS_MANDLOCK' undeclared (first use in this function); did you mean 'IS_MANDLOCK'?
    ((*flags) & MS_MANDLOCK) )
    ^~~~~~~~~~~
    IS_MANDLOCK
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:123:12: error: 'MS_SYNCHRONOUS' undeclared (first use in this function); did you mean 'SB_SYNCHRONOUS'?
    *flags |= MS_SYNCHRONOUS; /* silently don't drop sync flag */
    ^~~~~~~~~~~~~~
    SB_SYNCHRONOUS
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c: In function 'prlfs_fill_super':
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:277:17: error: 'MS_NOATIME' undeclared (first use in this function); did you mean 'S_NOATIME'?
    sb->s_flags |= MS_NOATIME | MS_SYNCHRONOUS;
    ^~~~~~~~~~
    S_NOATIME
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:277:30: error: 'MS_SYNCHRONOUS' undeclared (first use in this function); did you mean 'SB_SYNCHRONOUS'?
    sb->s_flags |= MS_NOATIME | MS_SYNCHRONOUS;
    ^~~~~~~~~~~~~~
    SB_SYNCHRONOUS
    scripts/Makefile.build:284: recipe for target '/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.o' failed
    make[3]: *** [/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.o] Error 1
    Makefile:1614: recipe for target '_module_/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs' failed
    make[2]: *** [_module_/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs] Error 2
    make[2]: Leaving directory '/usr/src/linux-headers-5.0.0-32-generic'
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/Makefile.v26:13: recipe for target 'all' failed
    make[1]: *** [all] Error 2
    make[1]: Leaving directory '/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs'
    Makefile.kmods:49: recipe for target 'compile' failed
    make: *** [compile] Error 2
    make: Leaving directory '/usr/lib/parallels-tools/kmods'
    Error: could not build kernel modules
    Error during report about failed installation of parallels tools.
    Error: failed to install Parallels Guest Tools!
    2020-06-19T11:45:21-1000:

    Parallels Tools 14.1.2-45479 Installer started.
    2020-06-19T11:45:21-1000: Failed to setup console printk level.
    2020-06-19T11:45:31-1000: execCmd: ./installer/pm.sh --check gtools [0]
    Started installation of Parallels Guest Tools version '14.1.2.45479'

    Error during report about start installation of parallels tools.
    Fri Jun 19 11:45:37 HST 2020
    Start installation or upgrade of Guest Tools
    new version of parallels tools
    Installed Guest Tools were not found
    Perform installation into the /usr/lib/parallels-tools directory
    make: Entering directory '/usr/lib/parallels-tools/kmods'
    Will use compiler CC="cc".
    Compiler version "cc (Ubuntu 7.4.0-1ubuntu1~18.04.1) 7.4.0"
    cd prl_eth/pvmnet && make CC=cc
    make[1]: Entering directory '/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
    make -C /lib/modules/5.0.0-32-generic/build M=/usr/lib/parallels-tools/kmods/prl_eth/pvmnet CC=cc
    make[2]: Entering directory '/usr/src/linux-headers-5.0.0-32-generic'
    CC [M] /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.o
    LD [M] /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.o
    Building modules, stage 2.
    MODPOST 1 modules
    CC /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.mod.o
    LD [M] /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.ko
    make[2]: Leaving directory '/usr/src/linux-headers-5.0.0-32-generic'
    make[1]: Leaving directory '/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
    cd prl_tg/Toolgate/Guest/Linux/prl_tg && make CC=cc
    make[1]: Entering directory '/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg'
    make -C /lib/modules/5.0.0-32-generic/build SUBDIRS=/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg SRCROOT=/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg CC=cc modules
    make[2]: Entering directory '/usr/src/linux-headers-5.0.0-32-generic'
    Makefile:223: ================= WARNING ================
    Makefile:224: 'SUBDIRS' will be removed after Linux 5.3
    Makefile:225: Please use 'M=' or 'KBUILD_EXTMOD' instead
    Makefile:226: ==========================================
    CC [M] /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.o
    CC [M] /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg_call.o
    LD [M] /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prl_tg.o
    Building modules, stage 2.
    MODPOST 1 modules
    CC /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prl_tg.mod.o
    LD [M] /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prl_tg.ko
    make[2]: Leaving directory '/usr/src/linux-headers-5.0.0-32-generic'
    make[1]: Leaving directory '/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg'
    cp -f prl_tg/Toolgate/Guest/Linux/prl_tg/*.symvers prl_fs/SharedFolders/Guest/Linux/prl_fs ||:
    cd prl_fs/SharedFolders/Guest/Linux/prl_fs && make CC=cc
    make[1]: Entering directory '/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs'
    make -C /lib/modules/5.0.0-32-generic/build M=/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs CC=cc
    make[2]: Entering directory '/usr/src/linux-headers-5.0.0-32-generic'
    CC [M] /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.o
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c: In function 'prlfs_remount':
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:119:21: error: 'MS_RDONLY' undeclared (first use in this function); did you mean 'IS_RDONLY'?
    if ( (!((*flags) & MS_RDONLY) && PRLFS_SB(sb)->readonly) ||
    ^~~~~~~~~
    IS_RDONLY
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:119:21: note: each undeclared identifier is reported only once for each function it appears in
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:120:21: error: 'MS_MANDLOCK' undeclared (first use in this function); did you mean 'IS_MANDLOCK'?
    ((*flags) & MS_MANDLOCK) )
    ^~~~~~~~~~~
    IS_MANDLOCK
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:123:12: error: 'MS_SYNCHRONOUS' undeclared (first use in this function); did you mean 'SB_SYNCHRONOUS'?
    *flags |= MS_SYNCHRONOUS; /* silently don't drop sync flag */
    ^~~~~~~~~~~~~~
    SB_SYNCHRONOUS
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c: In function 'prlfs_fill_super':
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:277:17: error: 'MS_NOATIME' undeclared (first use in this function); did you mean 'S_NOATIME'?
    sb->s_flags |= MS_NOATIME | MS_SYNCHRONOUS;
    ^~~~~~~~~~
    S_NOATIME
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:277:30: error: 'MS_SYNCHRONOUS' undeclared (first use in this function); did you mean 'SB_SYNCHRONOUS'?
    sb->s_flags |= MS_NOATIME | MS_SYNCHRONOUS;
    ^~~~~~~~~~~~~~
    SB_SYNCHRONOUS
    scripts/Makefile.build:284: recipe for target '/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.o' failed
    make[3]: *** [/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.o] Error 1
    Makefile:1614: recipe for target '_module_/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs' failed
    make[2]: Leaving directory '/usr/src/linux-headers-5.0.0-32-generic'
    make[2]: *** [_module_/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs] Error 2
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/Makefile.v26:13: recipe for target 'all' failed
    make[1]: Leaving directory '/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs'
    make[1]: *** [all] Error 2
    Makefile.kmods:49: recipe for target 'compile' failed
    make: Leaving directory '/usr/lib/parallels-tools/kmods'
    make: *** [compile] Error 2
    Error: could not build kernel modules
    Error during report about failed installation of parallels tools.
    Error: failed to install Parallels Guest Tools!
    2020-06-19T11:45:42-1000: Started installation of Parallels Guest Tools version '14.1.2.45479'
    Error during report about start installation of parallels tools.

    Fri Jun 19 11:45:37 HST 2020
    Start installation or upgrade of Guest Tools
    Makefile:223: ================= WARNING ================
    Makefile:224: 'SUBDIRS' will be removed after Linux 5.3
    Makefile:225: Please use 'M=' or 'KBUILD_EXTMOD' instead
    Makefile:226: ==========================================
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c: In function 'prlfs_remount':
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:119:21: error: 'MS_RDONLY' undeclared (first use in this function); did you mean 'IS_RDONLY'?
    if ( (!((*flags) & MS_RDONLY) && PRLFS_SB(sb)->readonly) ||
    ^~~~~~~~~
    IS_RDONLY
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:119:21: note: each undeclared identifier is reported only once for each function it appears in
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:120:21: error: 'MS_MANDLOCK' undeclared (first use in this function); did you mean 'IS_MANDLOCK'?
    ((*flags) & MS_MANDLOCK) )
    ^~~~~~~~~~~
    IS_MANDLOCK
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:123:12: error: 'MS_SYNCHRONOUS' undeclared (first use in this function); did you mean 'SB_SYNCHRONOUS'?
    *flags |= MS_SYNCHRONOUS; /* silently don't drop sync flag */
    ^~~~~~~~~~~~~~
    SB_SYNCHRONOUS
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c: In function 'prlfs_fill_super':
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:277:17: error: 'MS_NOATIME' undeclared (first use in this function); did you mean 'S_NOATIME'?
    sb->s_flags |= MS_NOATIME | MS_SYNCHRONOUS;
    ^~~~~~~~~~
    S_NOATIME
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:277:30: error: 'MS_SYNCHRONOUS' undeclared (first use in this function); did you mean 'SB_SYNCHRONOUS'?
    sb->s_flags |= MS_NOATIME | MS_SYNCHRONOUS;
    ^~~~~~~~~~~~~~
    SB_SYNCHRONOUS
    make[3]: *** [/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.o] Error 1
    make[2]: *** [_module_/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs] Error 2
    make[1]: *** [all] Error 2
    make: *** [compile] Error 2
    Error: could not build kernel modules
    Error during report about failed installation of parallels tools.
    Error: failed to install Parallels Guest Tools!
    2020-06-19T11:45:42-1000: execCmd: ./install --install [167]
    2020-06-19T11:45:42-1000: Error: An error occurred when installing Parallels Tools. Please go to /var/log/parallels-tools-install.log for more information.
    2020-06-19T11:45:46-1000: Exiting with code 1
    2020-06-19T11:51:57-1000:

    Parallels Tools 14.1.2-45479 Installer started.
    2020-06-19T11:51:57-1000: Failed to setup console printk level.
    2020-06-19T11:52:05-1000: execCmd: ./installer/pm.sh --check gtools [0]
    Started installation of Parallels Guest Tools version '14.1.2.45479'
    Error during report about start installation of parallels tools.

    Fri Jun 19 11:52:10 HST 2020
    Start installation or upgrade of Guest Tools
    new version of parallels tools
    Installed Guest Tools were not found
    Perform installation into the /usr/lib/parallels-tools directory
    make: Entering directory '/usr/lib/parallels-tools/kmods'
    Will use compiler CC="cc".
    Compiler version "cc (Ubuntu 7.4.0-1ubuntu1~18.04.1) 7.4.0"
    cd prl_eth/pvmnet && make CC=cc
    make[1]: Entering directory '/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
    make -C /lib/modules/5.0.0-32-generic/build M=/usr/lib/parallels-tools/kmods/prl_eth/pvmnet CC=cc
    make[2]: Entering directory '/usr/src/linux-headers-5.0.0-32-generic'
    CC [M] /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.o
    LD [M] /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.o
    Building modules, stage 2.
    MODPOST 1 modules
    CC /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.mod.o
    LD [M] /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.ko
    make[2]: Leaving directory '/usr/src/linux-headers-5.0.0-32-generic'
    make[1]: Leaving directory '/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
    cd prl_tg/Toolgate/Guest/Linux/prl_tg && make CC=cc
    make[1]: Entering directory '/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg'
    make -C /lib/modules/5.0.0-32-generic/build SUBDIRS=/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg SRCROOT=/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg CC=cc modules
    make[2]: Entering directory '/usr/src/linux-headers-5.0.0-32-generic'
    Makefile:223: ================= WARNING ================
    Makefile:224: 'SUBDIRS' will be removed after Linux 5.3
    Makefile:225: Please use 'M=' or 'KBUILD_EXTMOD' instead
    Makefile:226: ==========================================
    CC [M] /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.o
    CC [M] /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg_call.o
    LD [M] /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prl_tg.o
    Building modules, stage 2.
    MODPOST 1 modules
    CC /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prl_tg.mod.o
    LD [M] /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prl_tg.ko
    make[2]: Leaving directory '/usr/src/linux-headers-5.0.0-32-generic'
    make[1]: Leaving directory '/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg'
    cp -f prl_tg/Toolgate/Guest/Linux/prl_tg/*.symvers prl_fs/SharedFolders/Guest/Linux/prl_fs ||:
    cd prl_fs/SharedFolders/Guest/Linux/prl_fs && make CC=cc
    make[1]: Entering directory '/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs'
    make -C /lib/modules/5.0.0-32-generic/build M=/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs CC=cc
    make[2]: Entering directory '/usr/src/linux-headers-5.0.0-32-generic'
    CC [M] /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.o
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c: In function 'prlfs_remount':
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:119:21: error: 'MS_RDONLY' undeclared (first use in this function); did you mean 'IS_RDONLY'?
    if ( (!((*flags) & MS_RDONLY) && PRLFS_SB(sb)->readonly) ||
    ^~~~~~~~~
    IS_RDONLY
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:119:21: note: each undeclared identifier is reported only once for each function it appears in
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:120:21: error: 'MS_MANDLOCK' undeclared (first use in this function); did you mean 'IS_MANDLOCK'?
    ((*flags) & MS_MANDLOCK) )
    ^~~~~~~~~~~
    IS_MANDLOCK
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:123:12: error: 'MS_SYNCHRONOUS' undeclared (first use in this function); did you mean 'SB_SYNCHRONOUS'?
    *flags |= MS_SYNCHRONOUS; /* silently don't drop sync flag */
    ^~~~~~~~~~~~~~
    SB_SYNCHRONOUS
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c: In function 'prlfs_fill_super':
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:277:17: error: 'MS_NOATIME' undeclared (first use in this function); did you mean 'S_NOATIME'?
    sb->s_flags |= MS_NOATIME | MS_SYNCHRONOUS;
    ^~~~~~~~~~
    S_NOATIME
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:277:30: error: 'MS_SYNCHRONOUS' undeclared (first use in this function); did you mean 'SB_SYNCHRONOUS'?
    sb->s_flags |= MS_NOATIME | MS_SYNCHRONOUS;
    ^~~~~~~~~~~~~~
    SB_SYNCHRONOUS
    scripts/Makefile.build:284: recipe for target '/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.o' failed
    make[3]: *** [/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.o] Error 1
    Makefile:1614: recipe for target '_module_/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs' failed
    make[2]: Leaving directory '/usr/src/linux-headers-5.0.0-32-generic'
    make[2]: *** [_module_/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs] Error 2
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/Makefile.v26:13: recipe for target 'all' failed
    make[1]: *** [all] Error 2
    make[1]: Leaving directory '/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs'
    Makefile.kmods:49: recipe for target 'compile' failed
    make: Leaving directory '/usr/lib/parallels-tools/kmods'
    make: *** [compile] Error 2
    Error: could not build kernel modules
    Error during report about failed installation of parallels tools.
    Error: failed to install Parallels Guest Tools!
    2020-06-19T11:52:16-1000: Started installation of Parallels Guest Tools version '14.1.2.45479'
    Error during report about start installation of parallels tools.

    Fri Jun 19 11:52:10 HST 2020
    Start installation or upgrade of Guest Tools
    Makefile:223: ================= WARNING ================
    Makefile:224: 'SUBDIRS' will be removed after Linux 5.3
    Makefile:225: Please use 'M=' or 'KBUILD_EXTMOD' instead
    Makefile:226: ==========================================
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c: In function 'prlfs_remount':
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:119:21: error: 'MS_RDONLY' undeclared (first use in this function); did you mean 'IS_RDONLY'?
    if ( (!((*flags) & MS_RDONLY) && PRLFS_SB(sb)->readonly) ||
    ^~~~~~~~~
    IS_RDONLY
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:119:21: note: each undeclared identifier is reported only once for each function it appears in
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:120:21: error: 'MS_MANDLOCK' undeclared (first use in this function); did you mean 'IS_MANDLOCK'?
    ((*flags) & MS_MANDLOCK) )
    ^~~~~~~~~~~
    IS_MANDLOCK
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:123:12: error: 'MS_SYNCHRONOUS' undeclared (first use in this function); did you mean 'SB_SYNCHRONOUS'?
    *flags |= MS_SYNCHRONOUS; /* silently don't drop sync flag */
    ^~~~~~~~~~~~~~
    SB_SYNCHRONOUS
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c: In function 'prlfs_fill_super':
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:277:17: error: 'MS_NOATIME' undeclared (first use in this function); did you mean 'S_NOATIME'?
    sb->s_flags |= MS_NOATIME | MS_SYNCHRONOUS;
    ^~~~~~~~~~
    S_NOATIME
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:277:30: error: 'MS_SYNCHRONOUS' undeclared (first use in this function); did you mean 'SB_SYNCHRONOUS'?
    sb->s_flags |= MS_NOATIME | MS_SYNCHRONOUS;
    ^~~~~~~~~~~~~~
    SB_SYNCHRONOUS
    make[3]: *** [/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.o] Error 1
    make[2]: *** [_module_/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs] Error 2
    make[1]: *** [all] Error 2
    make: *** [compile] Error 2
    Error: could not build kernel modules
    Error during report about failed installation of parallels tools.
    Error: failed to install Parallels Guest Tools!
    2020-06-19T11:52:16-1000: execCmd: ./install --install [167]
    2020-06-19T11:52:16-1000: Error: An error occurred when installing Parallels Tools. Please go to /var/log/parallels-tools-install.log for more information.
    2020-06-19T11:52:18-1000: Exiting with code 1
    Started installation of Parallels Guest Tools version '14.1.2.45479'
    installer:%0.000000

    Error during report about start installation of parallels tools.
    Fri Jun 19 11:54:16 HST 2020
    Start installation or upgrade of Guest Tools
    installer:%10.000000
    installer:%20.000000
    new version of parallels tools
    Installed Guest Tools were not found
    installer:%30.000000
    Perform installation into the /usr/lib/parallels-tools directory
    installer:%40.000000
    make: Entering directory '/usr/lib/parallels-tools/kmods'
    Will use compiler CC="cc".
    Compiler version "cc (Ubuntu 7.4.0-1ubuntu1~18.04.1) 7.4.0"
    cd prl_eth/pvmnet && make CC=cc
    make[1]: Entering directory '/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
    make -C /lib/modules/5.0.0-32-generic/build M=/usr/lib/parallels-tools/kmods/prl_eth/pvmnet CC=cc
    make[2]: Entering directory '/usr/src/linux-headers-5.0.0-32-generic'
    CC [M] /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/pvmnet.o
    LD [M] /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.o
    Building modules, stage 2.
    MODPOST 1 modules
    CC /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.mod.o
    LD [M] /usr/lib/parallels-tools/kmods/prl_eth/pvmnet/prl_eth.ko
    make[2]: Leaving directory '/usr/src/linux-headers-5.0.0-32-generic'
    make[1]: Leaving directory '/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
    cd prl_tg/Toolgate/Guest/Linux/prl_tg && make CC=cc
    make[1]: Entering directory '/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg'
    make -C /lib/modules/5.0.0-32-generic/build SUBDIRS=/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg SRCROOT=/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg CC=cc modules
    make[2]: Entering directory '/usr/src/linux-headers-5.0.0-32-generic'
    Makefile:223: ================= WARNING ================
    Makefile:224: 'SUBDIRS' will be removed after Linux 5.3
    Makefile:225: Please use 'M=' or 'KBUILD_EXTMOD' instead
    Makefile:226: ==========================================
    CC [M] /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg.o
    CC [M] /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prltg_call.o
    LD [M] /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prl_tg.o
    Building modules, stage 2.
    MODPOST 1 modules
    CC /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prl_tg.mod.o
    LD [M] /usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg/prl_tg.ko
    make[2]: Leaving directory '/usr/src/linux-headers-5.0.0-32-generic'
    make[1]: Leaving directory '/usr/lib/parallels-tools/kmods/prl_tg/Toolgate/Guest/Linux/prl_tg'
    cp -f prl_tg/Toolgate/Guest/Linux/prl_tg/*.symvers prl_fs/SharedFolders/Guest/Linux/prl_fs ||:
    cd prl_fs/SharedFolders/Guest/Linux/prl_fs && make CC=cc
    make[1]: Entering directory '/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs'
    make -C /lib/modules/5.0.0-32-generic/build M=/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs CC=cc
    make[2]: Entering directory '/usr/src/linux-headers-5.0.0-32-generic'
    CC [M] /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.o
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c: In function 'prlfs_remount':
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:119:21: error: 'MS_RDONLY' undeclared (first use in this function); did you mean 'IS_RDONLY'?
    if ( (!((*flags) & MS_RDONLY) && PRLFS_SB(sb)->readonly) ||
    ^~~~~~~~~
    IS_RDONLY
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:119:21: note: each undeclared identifier is reported only once for each function it appears in
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:120:21: error: 'MS_MANDLOCK' undeclared (first use in this function); did you mean 'IS_MANDLOCK'?
    ((*flags) & MS_MANDLOCK) )
    ^~~~~~~~~~~
    IS_MANDLOCK
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:123:12: error: 'MS_SYNCHRONOUS' undeclared (first use in this function); did you mean 'SB_SYNCHRONOUS'?
    *flags |= MS_SYNCHRONOUS; /* silently don't drop sync flag */
    ^~~~~~~~~~~~~~
    SB_SYNCHRONOUS
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c: In function 'prlfs_fill_super':
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:277:17: error: 'MS_NOATIME' undeclared (first use in this function); did you mean 'S_NOATIME'?
    sb->s_flags |= MS_NOATIME | MS_SYNCHRONOUS;
    ^~~~~~~~~~
    S_NOATIME
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.c:277:30: error: 'MS_SYNCHRONOUS' undeclared (first use in this function); did you mean 'SB_SYNCHRONOUS'?
    sb->s_flags |= MS_NOATIME | MS_SYNCHRONOUS;
    ^~~~~~~~~~~~~~
    SB_SYNCHRONOUS
    scripts/Makefile.build:284: recipe for target '/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.o' failed
    make[3]: *** [/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/super.o] Error 1
    Makefile:1614: recipe for target '_module_/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs' failed
    make[2]: Leaving directory '/usr/src/linux-headers-5.0.0-32-generic'
    make[2]: *** [_module_/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs] Error 2
    /usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs/Makefile.v26:13: recipe for target 'all' failed
    make[1]: Leaving directory '/usr/lib/parallels-tools/kmods/prl_fs/SharedFolders/Guest/Linux/prl_fs'
    make[1]: *** [all] Error 2
    Makefile.kmods:49: recipe for target 'compile' failed
    make: Leaving directory '/usr/lib/parallels-tools/kmods'
    make: *** [compile] Error 2
    Error: could not build kernel modules
    Error during report about failed installation of parallels tools.
    Error: failed to install Parallels Guest Tools!
     
  2. Abishek

    Abishek Member

    Messages:
    91
    Hello @htmanning Please help us with the Parallels Desktop and macOS version along with the Linux and its kernel versions to check and assist you further.
     

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