Unable to install Tools, coherence etc on update to Parallels 13

Discussion in 'Windows Guest OS Discussion' started by homelyn, Sep 7, 2017.

  1. homelyn

    homelyn Bit Poster

    Messages:
    8
    Hi
    just updated to P13, and am having problems with a number of areas: coherence, video drivers
    There is a yellow triangle on the Win10 screen which says install Tools, when clicked it does not install, did a scan (sic /scannow) and did not find any errors, have followed all the support articles (uninstall video drivers, scans etc) all to no avail.

    I have loaded the new tools set that comes with P13, but there is only a 'switch resolution' link, nothing to do with video drivers etc.

    With my old Parallels setup it all worked fine, so is there a glitch with P13, is anyone else having problems, sorted it?

    I believe they are all connected to the tools but cannot resolve it.
    My system:
    Imac late 2012 (intel based) - Nvidia Geoforce, 25Gb memory
    Win10
    Parallels 13

    Cheers

    Eric
     
    AdrienneO likes this.
  2. vitalb

    vitalb Parallels Developers

    Messages:
    28
    Hi, Eric!
    Could you, please, open your problem VM, make Report a problem (using menu - Help - Send Report a problem) and provide us the number of report?
    Could you, please, describe, what are you seeing during setup Parallels Tools?
    Thank you,
    Vitaly.
     
  3. homelyn

    homelyn Bit Poster

    Messages:
    8
    Hi, think i got it sorted, found a virtual drive containing the tools I required

    thanks if you have looked

    Eric
     
    AdrienneO likes this.
  4. vitalb

    vitalb Parallels Developers

    Messages:
    28
    Thanks, Eric,
    When you send Report a problem, just provide us the number. Thanks in advance.
    Vitaly
     

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