Unable to Move License to new Mac

Discussion in 'Installation and Configuration' started by StevenL10, Nov 19, 2019.

  1. StevenL10

    StevenL10 Bit Poster

    Messages:
    2
    I'm on my 3rd Mac since I originally purchased Parallels 11. I have never been able to get this license moved even though I have de-activated and uninstalled Parallels on the original Mac.

    Can someone look into my license to see what is wrong? When attempting to activate on this new Mac, I get some message about no available licenses and that I must purchase a new license. The Dashboard indicates no active subscriptions and 1 legacy license.
     
  2. SaravananR@Parallels

    SaravananR@Parallels Staff Member

    Messages:
    43
    Hi StevenL10, thank you for reaching out! We have sent you a private message. Please reply back with the same to check and help you better. Thanks, Saravanan.
     
  3. Abishek@Parallels

    Abishek@Parallels Staff Member

    Messages:
    32
    Hi @StevenL10 We have sent you a private message please check and respond to assist you better.
     
  4. SaravananR@Parallels

    SaravananR@Parallels Staff Member

    Messages:
    43
    We have made the necessary changes. Please try activating it now that will resolve it.
     
  5. SaravananR@Parallels

    SaravananR@Parallels Staff Member

    Messages:
    43
    You are welcome. Please reach us back anytime if you want any help in the future.
     

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