Unable to move license to new Mac

I recently purchased a 1-year license for Parallels 17.
I made the purchase on SurfSpot.nl
I am trying to move my license to a new Mac but it is telling me I can't because it is registered to a different account. Problem is; I never had to create or specify an account when buying the license.

How do I link the license to my account or move it to my new Mac?

 

Hello @Alex94, Please personal message the license key that you want to move and the email address of the account to which you want to move, so we can assist you further. Thanks, McAllen.

 

Thank you for the speedy reply. I don't seem to be able to figure out how to DM you.

 

Hi, we have sent you a private message. Kindly check your inbox and reply.

 

Hi! I replied to the message but nothing seems to be happening. The trial version on my new Mac ends soon so I would like to transfer my license asap.
Thank you in advance!