Unable To Print To PDF After Recent Update

[Kurt Todoroff]

I updated Parallels Desktop 13 For Mac, on Friday 2018-05-25.

This morning, I ran Sage 50 inside Parallels, as I do every day. I generated a customer invoice, then, I selected print.

1: Parallels did not display the macOS print dialog box, as it previously did.

2: The printed output was two-sided, as it never previously was.

How can I regain display of the macOS print dialog box, so as to create PDF files?

How can I restore the previous single-sided printing.

Thank you.

Kurt

 

[AJ@Parallels]

I updated Parallels Desktop 13 For Mac, on Friday 2018-05-25.

This morning, I ran Sage 50 inside Parallels, as I do every day. I generated a customer invoice, then, I selected print.

1: Parallels did not display the macOS print dialog box, as it previously did.

2: The printed output was two-sided, as it never previously was.

How can I regain display of the macOS print dialog box, so as to create PDF files?

How can I restore the previous single-sided printing.

Thank you.

Kurt

Hello Kurt Todoroff, Kindly start the virtual machine and go to the top menu bar, click on Actions--> Configure--> Hardware--> Share printer and check the " Show page setup option before printing " and check if it helps.

 

[Kurt Todoroff]

AJ,

Thank you for your response. Your suggestion solved the problem, however, the problem reoccurs after quitting Parallels. The checkbox does not contain the checkmark, with each new restart. This is reproducible.

Kurt

 

[Sathiya@Parallels]

Please start the virtual machine. Select Actions (from the Mac menu bar) -> Reinstall Parallels Tools and check if it helps.

 

[Kurt Todoroff]

I performed your suggestion. This did not cure the problem.

 

[RichardH20]

Similar problem (suddenly can't print), can we roll back to previous setup?

 

[WilliamC16]

Please make the checkbox setting "Show page setup option before printing" persistent after restarting the VM. I'm not sure whether the default changed for this setting or whether persistence was lost with the newest update, but this is a major annoyance. If this is not the right place to make such a request, please let me know where I should make it.

 

[RichardH20]

Uninstalling Parallels Tools and reinstalling fixed the problem.

 

[AJ@Parallels]

Uninstalling Parallels Tools and reinstalling fixed the problem.

Hello RichardH20! Perfect, Please feel free to reach us any time for any queries regarding Parallels.

 

[RichardH20]

I had a Chat with Parallels Support who figured out the problem and suggested the reinstall fix. They were great!

 

[ChristopherJ9]

I have the same issue but above did help. The drop down print box worked fine today until 10am eastern time and it stopped working. No drop down showing.
I turned of VM, restarted, turned of host OS, back on, I uninstalled tool box, reinstalled tool box, I confirmed printer driver installed, I can print on the native OS fine. thanks for anyother ideas.