Unable to register Parallels Desktop with error 'check your Internet connection'

I've spent many hours trying to login and activate my registration. Keep getting "Check your internet connection and try again. If the problem persists, follow "this link" to register your copy of Parallels Desktop". I can log into my account via a web browser, but not through the Parallels Desktop (version 11 mac - OS Sierra). I verified that my serial number is registered at my Parallels account and my license is valid. I tried everything at the following post: https://kb.parallels.com/113744. I've also tried logging into parallels via 3 totally different networks/ISPs and was again unsuccessful. Is the Parallels server down or improperly configured? Please advise.
 
Avinash Bundhoo said:
Hello Sergey,

Thank you for your feedback. We have reset the license key for the Parallels Desktop 11.

Please try again and let us know.

Thanks
Click to expand...
Avinash-

I am unable to activate Parallels Desktop 11 Mac with identical issues as described in this thread. NO of the KB articles a=have s=resolved. Please contact me regarding fixing.

Thanks.

jh
 
JimH19 said:
Avinash-

I am unable to activate Parallels Desktop 11 Mac with identical issues as described in this thread. NO of the KB articles a=have s=resolved. Please contact me regarding fixing.

Thanks.

jh
Click to expand...
Hi Jim,
Kindly reproduce the issue and send us the technical report. The report can be generated by clicking Help > Send technical data. Share the report ID with us, please.
A screenshot of the error message would be helpful for us too.
 
Avinash Bundhoo said:
Hello Sergey,

Thank you for your feedback. We have reset the license key for the Parallels Desktop 11.

Please try again and let us know.

Thanks
Click to expand...
Hello Bundhoo, I've tried again but the result is the same I can't pass this "Check your internet connection". When I'm trying to write my license key it appeared that I don't have the enterprise version. Thanks.
 
Mikhail Ushakov said:
Hi Jim,
Kindly reproduce the issue and send us the technical report. The report can be generated by clicking Help > Send technical data. Share the report ID with us, please.
A screenshot of the error message would be helpful for us too.
Click to expand...

It's been a couple weeks now and there is no reply to my request for help. This is ridiculous. This is a well documented issue with many Parallels v11 Mac users and is just not getting the visibility and support it deserves. Yes, P11 is old. But I paid for it, and all conditions for its install/use are in place. The only thing missing is the activation by your servers.
 
JimH19 said:
It's been a couple weeks now and there is no reply to my request for help. This is ridiculous. This is a well documented issue with many Parallels v11 Mac users and is just not getting the visibility and support it deserves. Yes, P11 is old. But I paid for it, and all conditions for its install/use are in place. The only thing missing is the activation by your servers.
Click to expand...
I have the same and still it doesn't work. Maybe we should ask for new version for free if we can't use our that we paid for?
 
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