Unable to request a trial key

N

Nantha

Bit poster
Hi,

>> I am trying to install parallel desktop 9
>>when i am installing, It ask for registered email id and password and after It ask for activation key.
>> As I am using trial download, I clicked Get Trial button, Then It goes to next window where it ask for Name and email ID again. Clicked Get Trial button again.
>> After that I am getting an error pop up box "Unable to request trial key, Please check your network connection, if problem persist, contact parallel support team" (Screen Shot for reference)
>> We have checked internet and network setting. It is proper.
>> It would be great if you help us on solving this.
Thanks

Platform Details: Mac OX 10.7.3, Parallel Desktop 9
 
Sort by date Sort by votes
Hi,

I ha ve the same problem... so it's impossible to try PD9 !!
Help us... Please !
Thank you

Nantha said:
Hi,

>> I am trying to install parallel desktop 9
>>when i am installing, It ask for registered email id and password and after It ask for activation key.
>> As I am using trial download, I clicked Get Trial button, Then It goes to next window where it ask for Name and email ID again. Clicked Get Trial button again.
>> After that I am getting an error pop up box "Unable to request trial key, Please check your network connection, if problem persist, contact parallel support team" (Screen Shot for reference)
>> We have checked internet and network setting. It is proper.
>> It would be great if you help us on solving this.
Thanks

Platform Details: Mac OX 10.7.3, Parallel Desktop 9
Click to expand...
 
Upvote 0 Downvote
Hi guys,

I encountered same problem here.. unable to request a trial key.. I've already tried 3 different email address and no works... Please kindly give advice.. Your time and efforts will be greatly appreciated..
 
Upvote 0 Downvote
Dishant@Parallels said:
Hello Eddi, Nantha & burnaud,
Lets try the steps mentioned in the knowledge based article below and see if it helps to resolve the issue.
http://kb.parallels.com/113744
Click to expand...
I am running running Mac OS X 10.6.8. I've done everything the kb article that you provided above, except for the last step with Gatekeeper b/c those instructions only apply to 10.7.5 and above.

I am still having the problem. Any other suggestions?
 
Upvote 0 Downvote
michaelm11 said:
I am running running Mac OS X 10.6.8. I've done everything the kb article that you provided above, except for the last step with Gatekeeper b/c those instructions only apply to 10.7.5 and above.

I am still having the problem. Any other suggestions?
Click to expand...
Gatekeeper is not present in your OS X, so you don't need to disable it, ignore that step. But, that's not your main issue anyway, your issue is that Parallels Desktop 11 requires, at least, 10.9.5 or 10.10.4.

http://www.parallels.com/eu/products/desktop/resources/
 
Upvote 0 Downvote
I have the similar problem with Parallels Desktop 12 and my MBP (macOS 10.12). I keep pressing the "Try Free for 14 days" but it just jumps back to the Parallels website asking to download the Parallels 12 again. I have downloaded it three times already. How could I fix this issue?

Thanks.
 
Upvote 0 Downvote
ccmkn said:
I have the similar problem with Parallels Desktop 12 and my MBP (macOS 10.12). I keep pressing the "Try Free for 14 days" but it just jumps back to the Parallels website asking to download the Parallels 12 again. I have downloaded it three times already. How could I fix this issue?

Thanks.
Click to expand...
Hey, please try to do it once again and let us know how it works for you.
Looks like that everything is OK now.
 
Upvote 0 Downvote
J'ai eu les mêmes problèmes en effectuant la mise à niveau de desktop 14 vers Desktop 15 et l'on me dit de verifier ma connection internet
J'ai fait les recommandations de l'article 113744 et je n'ai rien trouvé
 
Upvote 0 Downvote
You must log in or register to reply here.
Back
Top