Unable to unregister permanent license

J

JeanD8

Bit poster
Hello,

My old Desktop 13" MacBook Pro was reimaged and given to someone else on the job. I have a new iMac desktop I'm trying to use the register key and I don't see anywhere to un-register the existing laptop. I'm on the Dashboard, I have (3) windows, Parallels Desktop for Mac, Parallels Toolbox and Parallels Access. I clicked on all windows and there's nothing to deactivate. When I click on the support option it just takes me through a loop. There's no contact number listed for Parallels. I have the Parallels Desktop for Mac Business Edition.
Can someone please help me unregister my permanent license so I can register on a new computer?

Thanks ~ Jean
 
JeanD8 said:
Hello,
My old Desktop 13" MacBook Pro was reimaged and given to someone else on the job. I have a new iMac desktop I'm trying to use the register key and I don't see anywhere to un-register the existing laptop. I'm on the Dashboard, I have (3) windows, Parallels Desktop for Mac, Parallels Toolbox and Parallels Access. I clicked on all windows and there's nothing to deactivate. When I click on the support option it just takes me through a loop. There's no contact number listed for Parallels. I have the Parallels Desktop for Mac Business Edition.
Can someone please help me unregister my permanent license so I can register on a new computer?
Thanks ~ Jean
Click to expand...
Hi, we've changed some settings of your key, please check the activation.
 
Good morning,
I'm logged into my account. What changed? I still don't see anywhere to deactivate my permanent key. Can you provide the steps I should take? Your message is a little vague.
Thanks ~ Jean
 
Is it possible to get this resolved today? I just need to deactivate the key so I can install it on a new Mac. Thanks
 
Good morning,

I am still waiting for a response. I just need the steps to deactivate my permanent key so I can install on a new Mac. Thanks
 
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