Unable to unregister permanent license

Discussion in 'General Questions' started by JeanD8, Jan 9, 2020.

  1. JeanD8

    JeanD8 Bit poster

    Messages:
    5
    Hello,

    My old Desktop 13" MacBook Pro was reimaged and given to someone else on the job. I have a new iMac desktop I'm trying to use the register key and I don't see anywhere to un-register the existing laptop. I'm on the Dashboard, I have (3) windows, Parallels Desktop for Mac, Parallels Toolbox and Parallels Access. I clicked on all windows and there's nothing to deactivate. When I click on the support option it just takes me through a loop. There's no contact number listed for Parallels. I have the Parallels Desktop for Mac Business Edition.
    Can someone please help me unregister my permanent license so I can register on a new computer?

    Thanks ~ Jean
     
  2. Hi, we've changed some settings of your key, please check the activation.
     
  3. JeanD8

    JeanD8 Bit poster

    Messages:
    5
    Good morning,
    I'm logged into my account. What changed? I still don't see anywhere to deactivate my permanent key. Can you provide the steps I should take? Your message is a little vague.
    Thanks ~ Jean
     
  4. JeanD8

    JeanD8 Bit poster

    Messages:
    5
    Is it possible to get this resolved today? I just need to deactivate the key so I can install it on a new Mac. Thanks
     
  5. JeanD8

    JeanD8 Bit poster

    Messages:
    5
    Good morning,

    I am still waiting for a response. I just need the steps to deactivate my permanent key so I can install on a new Mac. Thanks
     
  6. JeanD8

    JeanD8 Bit poster

    Messages:
    5
    Thank you! I am now able to use Windows 10 with my new Mac.

    Thanks again ~ Jean
     

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